At a Glance
- Tasks: Manage daily operations of food and beverage outlets, ensuring outstanding guest service.
- Company: Join the vibrant team at St Martins Lane, part of Morgans Originals.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and a fun work environment.
- Other info: Embrace diversity, teamwork, and creativity in a dynamic hotel setting.
- Why this job: Be part of a unique hospitality experience and make lasting memories for guests.
- Qualifications: Minimum two years' experience in an F&B manager role or equivalent.
The predicted salary is between 35000 - 45000 £ per year.
No two days are alike as we provide unique experiences every day such as our Mad Hatters afternoon tea in the Sanderson courtyard or our signature cocktails in the Blind Spot at St Martins Lane – our speakeasy cocktail bar. We have a fabulous opportunity to join St Martins Lane in our Food & Beverage team as an F&B Manager.
Under the guidance and supervision of the Food & Beverage Director, you will manage and develop the hotel F&B outlets to the highest of standards whilst optimising guest satisfaction through consistent high operating procedures and development of team members.
You will:
- Manage daily operations of our food and beverage outlets, ensuring that all guests receive outstanding service.
- Handle promptly and courteously all guest comments, questions, complaints, requests, and inquiries while taking the necessary action steps and ensuring a follow-through.
- Create and maintain a personal and respectful rapport with regular guests.
- Assist in organising regular team member training while also helping in creating development and performance management plans.
- Assist in driving promotional and marketing activities.
- Assist in managing budgets and financial goals, including revenue management, Payroll & Team schedule management, alongside food and beverage cost of sales.
- Foster a positive work environment by motivating and leading team members to deliver their best.
- Maintain high team morale and retention rate.
- Maintain positive and productive working relationships with colleagues in other departments.
Must have at least two years' experience in an F&B manager role or equivalent in hospitality.
Be Original - We want our team to be themselves and we celebrate and welcome diversity in all forms, and we give you the opportunities to discover your best self.
Be a team player - We always have each other’s backs and work together to offer the best possible guest experience. Whatever challenge we face - we’re in it together.
Loves to have fun at work - Working hard is a given but remembering to make it fun is key. Make it fun for you, your team, and our guests. We make memories – for our guests and each other.
Makes Positive impacts - We do more to make a positive impact – from small things to brighten someone’s day to giving back and supporting causes close to our hearts.
Be Humble & Kind - We’re grounded and approach things with an open mind and show kindness – both with guests and each other. The best idea wins, no matter where it comes from.
Loves to think big & belief - We’re dreamers and entrepreneurial – big, bold thinkers constantly imagining what is possible. We push the boundaries, challenge the norm and create change, even if that means being wrong some of the time. The biggest risk is not taking any risks.
Hotel St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.
About us: Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Food and Beverage Operations Manager employer: LGH Hotels Management Limited
At St Martins Lane, we pride ourselves on creating a vibrant and inclusive work culture where every team member is encouraged to be their authentic self. With exceptional employee benefits, including discounts across our hotel portfolio and a focus on personal development, we offer a unique opportunity for growth in the heart of London’s hospitality scene. Join us to not only deliver outstanding guest experiences but also to thrive in an environment that values fun, teamwork, and making a positive impact.
Contact Details:
LGH Hotels Management Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even hit up local meet-ups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to interview, let your true self shine through. Remember, they’re looking for someone who fits into their fun and dynamic team, so don’t be afraid to show your passion for food and beverage operations.
✨Tip Number 3
Research the company culture! Before any interviews, dive deep into what makes St Martins Lane unique. Understanding their values and how they operate will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our fabulous team at LGH Hotels Management. Don’t miss out on this opportunity!
We think you need these skills to ace Food and Beverage Operations Manager
Some tips for your application 🫡
Show Your Passion for F&B:When writing your application, let your love for food and beverage shine through! Share specific experiences that highlight your enthusiasm for creating memorable guest experiences, just like our unique offerings at St Martins Lane.
Tailor Your CV:Make sure to customise your CV to reflect the skills and experiences that align with the F&B Manager role. Highlight your previous management experience and any achievements that demonstrate your ability to optimise guest satisfaction and lead a team.
Be Authentic:We value originality, so don’t be afraid to let your personality come through in your application. Share what makes you unique and how you can contribute to our fun and dynamic work environment.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re serious about joining our fabulous team!
How to prepare for a job interview at LGH Hotels Management Limited
✨Know Your F&B Basics
Brush up on your food and beverage knowledge before the interview. Understand the latest trends in the industry, popular cocktails, and unique dining experiences. This will show that you're passionate about the role and can contribute to creating memorable guest experiences.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in managing teams and fostering a positive work environment. Share specific examples of how you've motivated staff or handled challenges in previous roles. This will demonstrate your ability to lead and develop a high-performing team.
✨Emphasise Guest Satisfaction
Highlight your commitment to guest satisfaction during the interview. Be ready to share stories about how you've successfully resolved guest complaints or enhanced their experience. This aligns perfectly with the company's focus on outstanding service and creating memorable moments.
✨Be Yourself and Have Fun
Remember, they want someone who fits into their vibrant culture. Don’t be afraid to let your personality shine through. Share your passion for hospitality and how you like to make work enjoyable for yourself and your team. This will resonate well with their values of fun and positivity.
