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- Tasks: Ensure smooth hotel operations during the night, providing excellent guest services and safety.
- Company: Join the historic Queen at Chester Hotel, part of Best Western's premier collection.
- Benefits: Enjoy employee discounts, free meals, parking, and wellness support.
- Why this job: Be part of a dynamic team in a stunning hotel with rich heritage.
- Qualifications: Previous hotel experience, strong customer service skills, and a calm demeanour under pressure.
- Other info: Flexible hours with opportunities for growth in the hospitality industry.
The predicted salary is between 24000 - 36000 £ per year.
The Queen at Chester Hotel, Premier Collection By Best Western is looking for a Night Team Member to ensure our hotel runs smoothly during the night shift.
What You'll Do:
- Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
- Safety First: Maintain security and safety procedures throughout the night.
- Security Checks: Perform regular security checks to keep our hotel safe.
- Support Staff: Provide general support to hotel staff during the night shift.
- Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
- Room Setup: Set up meeting rooms and other areas as needed.
- Food & Beverage Service: Serve food and beverages to guests when required.
- Check-In/Out: Handle guest check-ins and check-outs as needed.
- Emergency Response: Manage any emergency situations that occur.
- Reporting: Prepare reports for senior management as required.
Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio include shopping discounts ranging from groceries, fashion, travel, utilities, days out, and even holidays. Additional benefits include eye care, free legal & money advice, counselling sessions, cycle to work scheme, wellbeing tips and support, fitness videos, recipe ideas, advice on keeping active and healthy living, wellbeing podcasts and TV, breathing exercises, a 24/7 advice and support line, team reward & recognition, free meals on duty, and free parking.
Ideal Candidate:
- Previous experience working in a hotel or similar environment, preferably in a night team member role.
- Excellent customer service skills and a friendly, professional demeanor.
- Strong communication and interpersonal skills.
- A good understanding of safety and security procedures.
- The ability to remain calm and composed in high-pressure situations.
- A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
- Good organizational skills and attention to detail.
Welcome to the original railway hotel. Since 1860, we’ve been creating wonderful experiences for discerning travellers. Situated at the gateway to Chester, we offer a stylish escape, a place to rest from your journey, and a luxurious, well-connected base to explore Chester and beyond. Our hotel is renowned for its rich heritage and stunning public areas, where you can enjoy great food, afternoon teas, and signature cocktails. Don’t miss our hidden gem, the terrace, a tranquil oasis in the heart of the city. Built opposite Chester station to serve first-class rail passengers, this hotel has an illustrious past. This magnificent brick and stucco Italianate building was considered the first skyscraper of its time. Since opening in 1860, it has hosted notable guests such as Charles Dickens, Cecil Rhodes, and Lillie Langtry. All 218 bedrooms feature superfast Wi-Fi, a TV, and 24-hour room service. The hotel also offers 8 conference rooms, ideal for any event, meeting, or wedding.
About us: Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Nights Team Member in Chester employer: LGH Hotels Management Limited
Contact Detail:
LGH Hotels Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Team Member in Chester
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. You never know who might have a lead on that perfect Nights Team Member role!
✨Tip Number 2
Practice your interview skills! Get a mate to throw some common interview questions your way. This will help you feel more confident and ready to impress when you land that interview for the Night Team Member position.
✨Tip Number 3
Show off your personality! When you apply through our website, make sure your application reflects your friendly and professional demeanour. We want to see how you can bring that positive energy to our hotel!
✨Tip Number 4
Stay flexible! The hospitality world is all about adaptability, especially during night shifts. Highlight your ability to handle high-pressure situations and your willingness to jump in wherever needed during the application process.
We think you need these skills to ace Nights Team Member in Chester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight any relevant experience you have in hospitality or customer service. We’re looking for candidates who understand the night shift dynamics, so connect your past roles to what we do at The Queen at Chester Hotel.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for the Nights Team Member role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details about the role and our amazing perks there!
How to prepare for a job interview at LGH Hotels Management Limited
✨Know the Hotel Inside Out
Before your interview, take some time to research The Queen at Chester Hotel. Familiarise yourself with its history, services, and unique features. This will not only impress the interviewers but also help you understand how you can contribute to the hotel's success.
✨Showcase Your Customer Service Skills
As a Nights Team Member, excellent customer service is key. Prepare examples from your past experiences where you handled guest requests or resolved issues effectively. Highlighting your friendly and professional demeanour will show that you're the right fit for the role.
✨Demonstrate Your Safety Awareness
Since safety is a top priority during night shifts, be ready to discuss your understanding of security procedures. Share any relevant experiences where you maintained safety standards or responded to emergencies, showcasing your ability to stay calm under pressure.
✨Be Ready for Practical Scenarios
Expect to be asked about how you'd handle specific situations, like a guest complaint or a maintenance issue. Think through potential scenarios beforehand and prepare your responses. This will demonstrate your problem-solving skills and adaptability, which are crucial for this role.