At a Glance
- Tasks: Oversee daily hotel operations and ensure exceptional guest experiences.
- Company: Carlisle Station Hotel, part of Best Western's Sure Collection.
- Benefits: Employee discounts, health support, free meals, and pension scheme.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Lead a passionate team and make a real impact in hospitality.
- Qualifications: Experience in hospitality management and strong leadership skills.
The predicted salary is between 26000 - 30000 £ per year.
Carlisle Station Hotel, Sure Collection By Best Western
The Opportunity
Working in close partnership with an experienced General Manager, the Hospitality Service Manager plays a pivotal role in overseeing the day‑to‑day hotel operation and ensuring consistently high standards across the business. This is a truly hands‑on role, offering the opportunity to work across all operational departments, applying your knowledge, building experience and gaining a deep, well‑rounded understanding of how the hotel functions as a whole. You’ll help create an environment where teams feel supported, confident and motivated to deliver exceptional guest experiences every day.
What You’ll Be Responsible For:
- Supporting the General Manager in overseeing all hotel operations
- Working hands‑on across departments to ensure smooth, efficient and guest‑focused service delivery
- Leading, guiding and motivating a team of Hospitality Service Experts who are passionate about service
- Creating clarity, structure and direction, ensuring teams feel confident in what great looks like
- Taking ownership of team engagement, training and ongoing development
- Leading by example to uphold high standards across all areas of the property
- Helping to create a positive, well‑organised culture where guests and colleagues feel valued
Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio. Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing. Refer a friend scheme from £500 to £1000 per referral. Hospital Plan. Online Health Portal. Eye Care. Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays. Pension Scheme. Free meals on duty. Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
Who This Role Is For:
This role is an excellent opportunity for someone who:
- Is an established Head of Department ready to take their first step into a broader management role
- Enjoys being hands‑on and visible, leading from the front rather than behind the scenes
- Is a natural people‑person who gains satisfaction from helping others grow and succeed
- Thrives in environments where learning, variety and development are encouraged
- Wants exposure to all areas of hotel operations to build confidence and capability
- Is motivated by responsibility, trust and the chance to make a real impact
- Understands that great leadership starts with connection, clarity and care
If you’re passionate about hospitality, eager to broaden your leadership skills and motivated by creating outstanding guest experiences through strong, supported teams, this role offers development, challenge and a clear step forward in your career.
Hotel With its royal history, splendid architecture, and superbly central location, the Carlisle Station Hotel, part of the Sure Collection By Best Western, is one of the most desirable places to stay in Cumbria’s capital. This striking Victorian building is paired with modern, boutique interiors. The hotel features 70 comfortable bedrooms, including family rooms and singles. It also boasts a stunning Victorian ballroom that can host up to 180 guests, and 5 versatile meeting rooms accommodating up to 220 delegates.
Hospitality Service Manager (FO & F&B) in Carlisle employer: LGH Hotels Management Limited
At Carlisle Station Hotel, part of the Sure Collection by Best Western, we pride ourselves on being an exceptional employer that values our team members and fosters a supportive work culture. With comprehensive benefits including enviable employee discounts, a 24/7 Employee Assistance Programme, and opportunities for personal and professional growth, we empower our Hospitality Service Managers to lead with confidence and make a meaningful impact in delivering outstanding guest experiences. Join us in a beautifully restored Victorian setting where your passion for hospitality can flourish and your leadership skills can thrive.
Contact Details:
LGH Hotels Management Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Service Manager (FO & F&B) in Carlisle
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like LGH Hotels Management Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to LGH Hotels Management Limited
Don't be shy about reaching out to LGH Hotels Management Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Service Manager (FO & F&B) in Carlisle
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about LGH Hotels Management Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at LGH Hotels Management Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
