At a Glance
- Tasks: Welcome guests and ensure a smooth check-in experience while providing excellent support.
- Company: Join the vibrant Holiday Inn Cardiff City Centre team in a dynamic hospitality environment.
- Benefits: Enjoy employee discounts, free meals, health plans, and a supportive work culture.
- Other info: Perfect location next to Cardiff Castle with great career growth opportunities.
- Why this job: Make a real impact by creating memorable experiences for guests every day.
- Qualifications: Passion for hospitality, strong communication skills, and attention to detail.
The predicted salary is between 20000 - 25000 £ per year.
Are you passionate about hospitality and enjoy helping people feel welcome and at ease? We are looking for an enthusiastic and friendly Hotel Receptionist to join our Front Office team. As the first point of contact for our guests, you will play a key role in shaping how they feel from the moment they arrive. Through a warm welcome, a smooth check‑in process and attentive support throughout their stay, you will help create positive, memorable guest experiences. You will confidently handle guest enquiries, manage reservations and incoming calls, and share helpful information about the hotel and local area. Your calm approach, attention to detail and positive attitude will help guests feel looked after and reassured, even in a fast‑paced environment. This is a role where human connection really matters — making guests feel comfortable, informed and valued at every interaction.
Key Responsibilities
- Welcome guests warmly and professionally, ensuring a smooth and friendly check‑in and check‑out experience
- Support guests throughout their stay by responding to queries and requests with care and efficiency
- Handle incoming phone calls, emails and reservations accurately and confidently
- Provide clear information about the hotel, its facilities and the local area
- Work closely with colleagues across the hotel to support a seamless guest experience
Employee Benefits
- Enviable employee discounts on bedroom rates across the LGH hotel portfolio
- Access to the IHG Employee Room Benefit Programme across their global portfolio (T&Cs apply)
- Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing
- Refer a friend scheme from £500 to £1000 per referral
- Hospital Plan
- Online Health Portal
- Eye Care
- Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays
- Pension Scheme
- Free meals on duty
- Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit
Who Is This Role For?
- Enjoys working with people and takes pride in making others feel welcome and comfortable
- Communicates clearly and positively, both face‑to‑face and in writing
- Stays calm, organised and focused in a busy, guest‑facing environment
- Has good computer skills and enjoys working with systems and processes
- Pays close attention to detail and values accuracy
- Brings a positive, professional attitude and enjoys being part of a supportive team
- Is passionate about hospitality and delivering genuinely caring guest experiences
Hotel Located in the heart of the vibrant city, the Holiday Inn Cardiff City Centre is perfectly positioned next to Cardiff Castle and the Principality Stadium. With 157 elegantly designed bedrooms, the hotel provides a comfortable and convenient stay for both business and leisure travelers. Our Academy conference center features 12 modern, fully equipped meeting rooms, making it an ideal venue for corporate events and conferences. Guests can enjoy a variety of dining options, including a main restaurant, bar, and lobby lounge offering Starbucks coffee, serving delicious dishes and refreshing beverages throughout the day. Our health and fitness club boasts state‑of‑the‑art facilities, including a gym, sauna, steam room, and a heated indoor pool, offering guests the perfect opportunity to unwind and recharge during their stay.
Receptionist in Cardiff employer: LGH Hotels Management Limited
At Holiday Inn Cardiff City Centre, we pride ourselves on creating a welcoming and supportive work environment where our employees can thrive. With exceptional benefits such as employee discounts across our hotel portfolio, access to a 24/7 Employee Assistance Programme, and opportunities for personal growth, we ensure that our team members feel valued and empowered. Located in the vibrant heart of Cardiff, our hotel offers a dynamic atmosphere that fosters human connection and memorable guest experiences, making it an excellent place for those passionate about hospitality.
Contact Details:
LGH Hotels Management Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Cardiff
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like LGH Hotels Management Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to LGH Hotels Management Limited
Don't be shy about reaching out to LGH Hotels Management Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in Cardiff
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about LGH Hotels Management Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at LGH Hotels Management Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
