At a Glance
- Tasks: Welcome guests and ensure a smooth check-in/check-out experience while providing excellent support.
- Company: Join LGH Hotels Management, a leader in the hospitality industry with 42 hotels across the UK.
- Benefits: Enjoy employee discounts, health benefits, free meals, and a supportive work environment.
- Other info: Work in a serene location near Cambridge with opportunities for career growth.
- Why this job: Make a real impact by creating memorable experiences for guests in a vibrant hotel setting.
- Qualifications: Great communication skills, attention to detail, and a passion for hospitality are essential.
The predicted salary is between 20000 - 25000 £ per year.
Are you passionate about hospitality and enjoy helping people feel welcome and at ease? We are looking for an enthusiastic and friendly Hotel Receptionist to join our Front Office team. As the first point of contact for our guests, you will play a key role in shaping how they feel from the moment they arrive. Through a warm welcome, a smooth check-in process and attentive support throughout their stay, you will help create positive, memorable guest experiences.
You will confidently handle guest enquiries, manage reservations and incoming calls, and share helpful information about the hotel and local area. Your calm approach, attention to detail and positive attitude will help guests feel looked after and reassured, even in a fast-paced environment. This is a role where human connection really matters — making guests feel comfortable, informed and valued at every interaction.
Key Responsibilities- Welcome guests warmly and professionally, ensuring a smooth and friendly check-in and check-out experience
- Support guests throughout their stay by responding to queries and requests with care and efficiency
- Handle incoming phone calls, emails and reservations accurately and confidently
- Provide clear information about the hotel, its facilities and the local area
- Work closely with colleagues across the hotel to support a seamless guest experience
- Employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG Employee Room Benefit Programme across their global portfolio.
- Access to 24/7 Employee Assistance Programme for support and advice.
- Refer a friend scheme from £500 to £1000 per referral.
- Hospital Plan.
- Online Health Portal.
- Employee Discount Schemes - 100's of discounts on groceries, fashion, travel, utilities, days out, and holidays.
- Pension Scheme.
- Free meals on duty.
- Cyle to Work schemes from Halfords.
This role is ideal for someone who:
- Enjoys working with people and takes pride in making others feel welcome and comfortable
- Communicates clearly and positively, both face-to-face and in writing
- Stays calm, organised and focused in a busy, guest-facing environment
- Has good computer skills and enjoys working with systems and processes
- Pays close attention to detail and values accuracy
- Brings a positive, professional attitude and enjoys being part of a supportive team
- Is passionate about hospitality and delivering genuinely caring guest experiences
The Holiday Inn Cambridge is perfectly situated by a serene lake in Impington, offering guests a peaceful retreat amidst rolling countryside while still being conveniently close to the heart of Cambridge. Just 2 miles from central Cambridge’s colleges, shops, museums, and theatres, the hotel features 100 luxurious bedrooms and a variety of dining options, including the Junction Restaurant and Bar, and the lobby lounge.
The hotel’s Academy conference centre boasts 10 meeting rooms, making it an ideal location for corporate events. Additionally, the extensive health and fitness club ensures guests can maintain their fitness routine during their stay. Our tranquil hotel truly feels like a home away from home.
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Full Time Receptionist in Cambridge employer: LGH Hotels Management Limited
At LGH Hotels Management, we pride ourselves on creating a supportive and vibrant work culture that values every team member's contribution. As a Full Time Receptionist at the Holiday Inn Cambridge, you will enjoy exceptional employee benefits, including generous discounts across our hotel portfolio, access to health and wellness programmes, and opportunities for personal growth within a rapidly expanding company. Join us in a picturesque location where your passion for hospitality can flourish, and help us create memorable experiences for our guests.
Contact Details:
LGH Hotels Management Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Full Time Receptionist in Cambridge
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the facilities, local attractions, and any special offers. This way, when you chat with guests, you can provide them with all the info they need to feel right at home.
✨Tip Number 2
Practice your warm welcome! A friendly smile and a genuine greeting can set the tone for a guest's entire stay. Role-play with friends or family to nail that first impression.
✨Tip Number 3
Stay calm under pressure! The reception area can get busy, so practice staying organised and focused. Use tools like checklists or reminders to keep track of tasks and ensure nothing slips through the cracks.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to show your enthusiasm for joining our team. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Full Time Receptionist in Cambridge
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for hospitality shine through! Share experiences where you've made others feel welcome and comfortable, as this is key to the role.
Be Clear and Concise:Make sure your application is easy to read. Use clear language and structure your thoughts well. This shows us that you can communicate effectively, which is super important for a receptionist.
Highlight Your Attention to Detail:Since the role requires accuracy in handling reservations and guest queries, mention any relevant experiences that showcase your attention to detail. We love candidates who take pride in their work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at LGH Hotels Management Limited
✨Know the Hotel Inside Out
Before your interview, make sure to research the hotel thoroughly. Familiarise yourself with its facilities, services, and the local area. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Warm Welcome
As a receptionist, your first impression is crucial. Practice delivering a warm and professional greeting. You might even want to role-play with a friend to get comfortable with how you’ll welcome guests and handle their queries.
✨Showcase Your Communication Skills
During the interview, highlight your ability to communicate clearly and positively. Share examples of how you've successfully handled guest inquiries or resolved issues in the past. This will demonstrate your suitability for a guest-facing role.
✨Stay Calm Under Pressure
The hospitality environment can be fast-paced, so be prepared to discuss how you manage stress and stay organised. Share specific instances where you maintained composure during busy times, as this will reassure them of your capability to handle the role.
