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- Tasks: Enhance guest experiences by providing exceptional service at check-in and check-out.
- Company: Leading hotel management company in Bristol with a focus on hospitality.
- Benefits: Employee discounts, growth opportunities, and a supportive work environment.
- Why this job: Join a passionate team and make a difference in guests' stays.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Perfect for those who thrive in a dynamic hospitality environment.
The predicted salary is between 24000 - 36000 £ per year.
A leading hotel management company in Bristol is seeking a motivated Front Office Team Member to enhance guest experiences. This role involves providing exceptional service during check-in and check-out, managing guest communications, and collaborating with hotel teams.
Ideal candidates will have:
- Customer service experience
- Strong communication skills
- The ability to multitask
We offer growth opportunities, employee discounts, and a supportive work environment. If you’re passionate about hospitality, we’d love to hear from you.
Guest Experience Associate - Front Desk in Bristol employer: LGH Hotels Management Limited
Contact Detail:
LGH Hotels Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Associate - Front Desk in Bristol
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can make all the difference when applying for roles like the Guest Experience Associate.
✨Tip Number 2
Practice your pitch! When you get that interview, be ready to showcase your customer service skills and how you can enhance guest experiences. Think of specific examples from your past roles that highlight your strengths.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look polished and professional when you show up for interviews or networking events. It shows you care about the role and the company.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for passionate individuals like you. Plus, it’s a great way to stay updated on new openings and company news.
We think you need these skills to ace Guest Experience Associate - Front Desk in Bristol
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share any relevant experiences that highlight your enthusiasm for providing exceptional guest service.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills mentioned in the job description. Highlight your customer service experience and strong communication skills to show us you’re the perfect fit!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily see how your skills align with the role of Guest Experience Associate.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at LGH Hotels Management Limited
✨Know the Company
Before your interview, take some time to research the hotel management company. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about enhancing guest experiences, be prepared to share specific examples from your past customer service roles. Think of situations where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to handle the demands of the job.
✨Practice Multitasking Scenarios
As a Front Desk Associate, you'll need to juggle multiple tasks at once. During the interview, you might be asked how you would handle busy check-in times while managing phone calls and guest inquiries. Practise articulating your thought process on how you prioritise tasks and maintain a calm demeanour under pressure.
✨Ask Thoughtful Questions
At the end of the interview, when they ask if you have any questions, make sure to have a few ready. Ask about the team culture, growth opportunities, or how they measure guest satisfaction. This shows that you're not just interested in the job, but also in contributing positively to the hotel's environment.
