At a Glance
- Tasks: Support facilities services and be the first point of contact for stakeholders.
- Company: Birmingham Strathallan Hotel, part of the Signature Collection by Best Western.
- Benefits: Employee discounts, health support, pension scheme, and free meals on duty.
- Other info: Flexible role with opportunities for personal growth and responsibility.
- Why this job: Make a real difference in a dynamic environment while helping others feel safe and supported.
- Qualifications: Strong awareness of security, health & safety, and problem-solving skills.
The predicted salary is between 20000 - 25000 £ per year.
Birmingham Strathallan Hotel, Signature Collection By Best Western
The Opportunity
We are offering a truly flexible position for a proactive and dependable individual who enjoys being the first point of contact and helping things run smoothly behind the scenes. You will play a key role in supporting facilities services across the property, ensuring they are delivered in an effective and efficient way. Acting as the initial point of contact for key stakeholders and external multi‑agency partners, you’ll provide reassurance, coordination and practical support to keep the site safe, well‑maintained and responsive to day‑to‑day needs.
What You’ll Be Responsible For
- Supporting the delivery of all facilities services across the property, ensuring consistency and efficiency
- Acting as the first point of contact for internal stakeholders and external multi‑agency partners
- Demonstrating a consistently high level of security awareness
- Responding promptly to reactive cleaning and maintenance issues, ensuring they are logged and followed up appropriately
- Applying strong knowledge of Health & Safety procedures and safe working practices
- Providing a visible, reliable presence on site, offering reassurance and support when issues arise
- Helping to maintain a safe, organised and well‑functioning environment for everyone using the building
Employee Benefits
- Employee discounts on bedroom rates across the Best Western hotel portfolio
- Access to 24/7 Employee Assistance Programme – support and advice on any issues
- Refer a friend scheme from £500 to £1000 per referral
- Hospital Plan
- Online Health Portal
- Eye Care
- Employee Discount Schemes – discounts on groceries, fashion, travel, utilities, days out, and holidays
- Pension Scheme
- Free meals on duty
- Cycle to Work – Cycle2Work scheme from Halfords
Who This Role Is For
- This role is ideal for someone who enjoys variety and flexibility, and feels comfortable responding to changing priorities
- Takes pride in helping others feel safe, supported and informed
- Is calm, approachable and confident acting as a first point of contact
- Has a strong awareness of security and health & safety responsibilities
- Likes solving practical problems and responding quickly when support is needed
- Is organised, reliable and takes ownership of seeing tasks through
- Thrives in a role where attentiveness and responsiveness really make a difference
If you’re someone who enjoys supporting people, maintaining order and playing an important role in the smooth running of a busy environment, this role offers purpose, flexibility and responsibility.
General Assistant in Birmingham employer: LGH Hotels Management Limited
Birmingham Strathallan Hotel, part of the Signature Collection by Best Western, is an excellent employer that values flexibility and proactive engagement. With a strong focus on employee well-being, we offer a range of benefits including discounts across our hotel portfolio, a comprehensive Employee Assistance Programme, and opportunities for personal growth in a supportive work culture. Join us in a role where your contributions directly enhance the safety and comfort of our guests and staff in a vibrant Birmingham location.
Contact Details:
LGH Hotels Management Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land General Assistant in Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like LGH Hotels Management Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to LGH Hotels Management Limited
Don't be shy about reaching out to LGH Hotels Management Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Assistant in Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about LGH Hotels Management Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at LGH Hotels Management Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
