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- Tasks: Welcome guests and ensure a smooth check-in and check-out experience.
- Company: Join LGH Hotels Management, a leader in the hospitality industry.
- Benefits: Enjoy employee discounts, health benefits, free meals, and a pension scheme.
- Other info: Be part of a supportive team with opportunities for career growth.
- Why this job: Make a real impact by creating memorable experiences for guests.
- Qualifications: Great communication skills and a passion for hospitality.
The predicted salary is between 20000 - 25000 £ per year.
We are looking for a friendly, motivated and guest‑focused Front Office Team Member to join our hotel team. As the first point of contact for our guests, you will play a vital role in shaping how they feel from the moment they arrive. This role is all about helping people feel welcome, relaxed and cared for. Whether you are checking guests in, answering questions or supporting them throughout their stay, your calm approach, positive attitude and attention to detail will help create a smooth and memorable experience. You will be part of a supportive team where confidence, connection and collaboration matter. Working closely with colleagues across the hotel, you will help ensure everything runs smoothly behind the scenes while keeping the guest experience at the heart of everything you do.
Key Responsibilities
- Welcome guests warmly and professionally, ensuring a smooth and reassuring check‑in and check‑out experience
- Respond to guest enquiries, requests and concerns promptly, helping guests feel heard, valued and supported
- Handle phone calls and emails, take reservations and accurately manage guest information
- Support administrative tasks such as billing, record‑keeping and report generation with care and accuracy
- Work collaboratively with other hotel departments to ensure a seamless, well‑coordinated guest journey
Who Is This Role For?
- This role is ideal for someone who enjoys working with people and takes pride in making others feel welcome and at ease
- Communicates clearly, kindly and confidently in a guest‑facing environment
- Stays calm and organised, even when things are busy
- Likes being part of a team and contributing to a positive, supportive workplace culture
- Understands that great hospitality is about connection, care and consistency
- Wants to develop their skills within a people‑focused hotel environment
Whether you already have front office experience or are looking to grow your career in hospitality, if you have a genuine desire to help others and create positive experiences, we would love to hear from you.
The Crowne Plaza Birmingham NEC is a remarkable 242-room hotel, ideally situated near the Genting Arena, NEC, and Birmingham International Airport. Set within scenic grounds overlooking Pentigo Lake, the hotel is just a 5-minute drive from the airport and railway station, and only 10 miles from Birmingham City Centre.
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Front Office Team Member in Birmingham employer: LGH Hotels Management Limited
Contact Detail:
LGH Hotels Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member in Birmingham
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services, amenities, and local attractions. This way, when you chat with guests, you can provide them with insider tips and make their stay even more enjoyable.
✨Tip Number 2
Practice your communication skills! Whether it’s a friendly greeting or handling a tricky situation, being clear and confident will help you connect with guests and make them feel valued right from the start.
✨Tip Number 3
Show off your teamwork skills! Collaborate with your colleagues across different departments. A smooth operation behind the scenes means a fantastic experience for our guests, so let’s keep that connection strong!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and show us you’re serious about joining our team. Plus, we love seeing your enthusiasm for hospitality right from the get-go!
We think you need these skills to ace Front Office Team Member in Birmingham
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for hospitality and how much you love making guests feel welcome.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've made guests feel valued in previous roles or how you've handled busy situations with a calm approach.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using clear language and keeping it concise. Avoid jargon and focus on what makes you a great fit for the Front Office Team Member role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team culture there.
How to prepare for a job interview at LGH Hotels Management Limited
✨Know the Company
Before your interview, take some time to research the hotel and its values. Understanding the Crowne Plaza Birmingham NEC's commitment to guest experience will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Front Office Team Member, your ability to connect with guests is crucial. Prepare examples from your past experiences where you've successfully handled guest interactions, resolved issues, or made someone feel welcome. This will demonstrate your suitability for the role.
✨Stay Calm Under Pressure
Interviews can be nerve-wracking, especially for a busy role like this one. Practice answering common interview questions while simulating a busy environment. This will help you convey your calmness and organisational skills, which are essential for managing guest experiences.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they measure guest satisfaction. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.