Assistant Food and Beverage Manager

We have a fabulous opportunity to join St Martins Lane in our Food & Beverage team as an Assistant F&B Manager. Under the guidance and supervision of the Food & Beverage Manager, you will manage and develop the Hotel F&B outlets to the highest of standards whilst optimising guest satisfaction through consistent high operating procedures and development of team members.

Key Responsibilities

• Floor Leadership & Presence: Act as the "Conductor" of the service, maintaining high visibility during peak periods to orchestrate the flow between the Kitchen and all F&B Outlets.
• Standard Custodian: Conduct daily pre-shift briefings to communicate VIP arrivals, dietary requirements, and menu changes, ensuring 100% compliance with the hotel’s Standard Operating Procedures (SOPs).
• Guest Relations & Recovery: Build rapport with regular guests and patrons. Take lead ownership of guest feedback or complaints, resolving issues with "grace and pace" to ensure a positive outcome before the guest departs.
• Commercial Performance: Assist the Director of F&B and F&B Manager in achieving revenue targets by driving upselling cultures, monitoring payroll and operational expenses against the budget, and minimising operational wastage.
• People Development: Take an active role in the recruitment, onboarding, and ongoing training of the team. Conduct "on-the-spot" coaching to refine service techniques and product knowledge.
• Administrative Oversight: Manage the EPOS i.e. Micros, coordinate rotas to ensure optimal coverage, and oversee daily cashing-up procedures with 100% financial accuracy.
• Health, Safety & Compliance: Ensure the outlet is fully compliant with HACCP, Health & Safety at Work, and Licensing laws. Act as the Duty Manager in the absence of the Venue Manager. Foster a positive work environment by motivating and leading team members to deliver their best. Maintain high team morale and retention rate. Maintain positive and productive working relationships with colleagues in other departments. Assist in driving promotional and marketing activities in all F&B Outlets.

Benefits

• Employee discounts on bedroom rates across the LGH hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care.
• Free legal & money advice.
• Counseling sessions.
• Cycle to work scheme.
• Wellbeing tips and support fitness videos.
• Recipe ideas.
• Advice on keeping active and healthy living.
• Wellbeing podcasts and tv.
• Breathing exercises.
• 24/7 advice and support line.
• Team reward & recognition.
• Free meals on duty.

About the Candidate

• Must have at least one year's experience in an F&B assistant manager role or equivalent in hospitality.
• Be Original - We want our team to be themselves and we celebrate and welcome diversity in all forms, and we give you the opportunities to discover your best self.
• Be a team player - We always have each other’s backs and work together to offer the best possible guest experience. Whatever challenge we face - we’re in it together.
• Loves to have fun at work - Working hard is a given but remembering to make it fun is key. Make it fun for you, your team, and our guests. We make memories – for our guests and each other.
• Makes Positive impacts - We do more to make a positive impact – from small things to brighten someone’s day to giving back and supporting causes close to our hearts.
• Be Humble & Kind - We’re grounded and approach things with an open mind and show kindness – both with guests and each other. The best idea wins, no matter where it comes from.
• Loves to think big & believe - We’re dreamers and entrepreneurial – big, bold thinkers constantly imagining what is possible. We push the boundaries, challenge the norm and create change, even if that means being wrong some of the time. The biggest risk is not taking any risks.
• Emotional Intelligence: The ability to lead a diverse team with empathy while maintaining the authority required to uphold 5* standards.
• Strategic Thinking: Ability to anticipate operational bottlenecks (e.g., a sudden influx of walk-ins) and manage resources instantly to maintain flow.
• Communication: Flawless British English, both written and spoken, with the ability to draft professional guest correspondence and internal reports.
• Technical Savvy: High proficiency in reservation software (OpenTable, DesignMyNight) and property management systems (e.g., Opera or Micros).