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- Tasks: Engage with guests, take orders, and create memorable dining experiences.
- Company: Join the London Chigwell Prince Regent Hotel, part of the Signature Collection by Best Western.
- Benefits: Enjoy free meals, discounts, wellbeing support, and a dynamic work environment.
- Why this job: Be the heart of hospitality and make guests feel at home every day.
- Qualifications: Passionate about hospitality, customer-focused, detail-oriented, and a team player.
- Other info: Exciting career opportunities in a growing hotel portfolio across the UK.
The predicted salary is between 10 - 12 £ per hour.
When it comes to convenient locations, the London Chigwell Prince Regent Hotel, part of the Signature Collection By Best Western, is ideal. It is within walking distance of Woodford train station, meaning you can be in the heart of London within 30 minutes. Superbly located for the O2, Epping Forest, and the Olympic Park, our splendid listed Georgian manor offers a lot. The property features 62 bedrooms and serves as a chic wedding venue with a civil ceremonies licence. It also has five meeting rooms with a capacity for up to 350 delegates. The hotel has a strong reputation for organizing large conferences, corporate dinners, parties, and celebrations. We host hundreds of events each year, with key clients returning year after year.
If you have a passion for hospitality and love creating a positive atmosphere for guests, we want to hear from you! Are you a spirited, customer-focused individual with a flair for hospitality? We are on the lookout for a passionate team member to join our dynamic food and beverage crew at the hotel, where creating unforgettable guest experiences is our specialty.
Responsibilities:
- Engage & Delight: Spark conversations with guests, take their orders, and use your upselling magic to elevate their dining experience.
- Be the Heart of Hospitality: Your friendly and welcoming demeanor will make our guests feel right at home.
- Set the Stage: Ensure the restaurant and bar are impeccably prepared for service, maintaining top-notch presentation standards.
- Represent Our Brand: As the face of our business, you will uphold our hotel’s reputation through exceptional customer service.
Qualifications:
- Passionate about Hospitality: Someone who genuinely enjoys creating positive experiences for guests and has a warm, welcoming demeanor.
- Customer-Focused: A person who prioritises guest satisfaction and is skilled in engaging with customers, taking orders, and upselling.
- Detail-Oriented: An individual who ensures the restaurant and bar are always prepared and presented to high standards.
- Team Player: Someone who works well with others and contributes to a dynamic team environment.
- Professional: A candidate who represents the hotel with exceptional customer service and upholds the brand's reputation.
Benefits:
- Free meals on duty
- Free parking
- Employee discounts on bedroom rates across our Best Western hotel portfolio
- Shopping discounts – ranging from groceries, fashion, travel, utilities, days out, and even holidays
- Eye care
- Free legal & money advice
- Counselling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and TV
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
Waiting Staff employer: LGH Hotel Management
Contact Detail:
LGH Hotel Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiting Staff
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around the hotel and its surroundings. Familiarising yourself with the space will help you feel more confident and show your genuine interest in the role.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with guests, try role-playing with friends or family. This will help you refine your conversational skills and upselling techniques, making you stand out during the interview.
✨Tip Number 3
Show your passion for hospitality! During your interview, share personal stories about times you've gone above and beyond for customers. This will demonstrate your commitment to creating unforgettable experiences for guests.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining our team. It shows initiative and gives us a chance to see your enthusiasm right from the start!
We think you need these skills to ace Waiting Staff
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for hospitality shine through! Share experiences where you've created memorable moments for guests or worked in a team to deliver exceptional service. We want to see that spark!
Be Personable and Engaging: Remember, we’re looking for someone who can connect with our guests. Use a friendly tone in your application and don’t be afraid to show your personality. A warm, welcoming vibe will definitely catch our attention!
Highlight Your Team Spirit: Since we thrive on teamwork, make sure to mention any collaborative experiences you’ve had. Whether it’s working in a busy restaurant or planning events, showing that you can work well with others is key to standing out.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our dynamic food and beverage crew at the hotel!
How to prepare for a job interview at LGH Hotel Management
✨Know the Venue
Before your interview, take some time to research the London Chigwell Prince Regent Hotel. Familiarise yourself with its services, atmosphere, and any recent events they've hosted. This will not only show your genuine interest but also help you tailor your answers to align with their values.
✨Showcase Your Passion for Hospitality
During the interview, express your enthusiasm for creating memorable guest experiences. Share specific examples from your past roles where you went above and beyond for customers. This will demonstrate that you’re not just looking for a job, but that you truly care about hospitality.
✨Practice Upselling Scenarios
Since upselling is a key part of the role, prepare for potential scenarios where you might need to suggest additional items to guests. Think about how you would approach this in a friendly and engaging manner. Practising these conversations can give you the confidence to shine during the interview.
✨Dress to Impress
First impressions matter, especially in hospitality. Make sure to dress smartly and appropriately for the interview. A polished appearance reflects your professionalism and respect for the role you're applying for, setting a positive tone right from the start.