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- Tasks: Ensure smooth hotel operations during the night, providing guest services and maintaining safety.
- Company: Join LGH Hotels Management, a leader in the UK hospitality industry with 42 hotels.
- Benefits: Enjoy employee discounts, wellness support, free meals, and recognition rewards.
- Why this job: Kickstart your career in hospitality while making guests feel at home.
- Qualifications: Previous hotel experience and excellent customer service skills are a must.
- Other info: Flexible hours with opportunities for growth in a dynamic environment.
The predicted salary is between 20000 - 30000 £ per year.
Are you reliable and responsible? We are looking for a Night Porter to ensure our hotel runs smoothly during the night shift.
Responsibilities
- Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
- Safety First: Maintain security and safety procedures throughout the night.
- Security Checks: Perform regular security checks to keep our hotel safe.
- Support Staff: Provide general support to hotel staff during the night shift.
- Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
- Room Setup: Set up meeting rooms and other areas as needed.
- Food & Beverage Service: Serve food and beverages to guests when required.
- Check-In/Out: Handle guest check-ins and check-outs as needed.
- Emergency Response: Manage any emergency situations that occur.
- Reporting: Prepare reports for senior management as required.
Qualifications
- Previous experience working in a hotel or similar environment, preferably in a night porter role.
- Excellent customer service skills and a friendly, professional demeanor.
- Strong communication and interpersonal skills.
- A good understanding of safety and security procedures.
- The ability to remain calm and composed in high-pressure situations.
- A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
- Good organizational skills and attention to detail.
Benefits
- Employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care.
- Free legal & money advice.
- Counseling sessions.
- Hospital & death benefit plans.
- Cycle to work scheme.
- Wellbeing tips and support fitness videos.
- Recipe ideas.
- Advice on keeping active and healthy living.
- Wellbeing podcasts and TV.
- Breathing exercises.
- 24/7 advice and support line.
- Team reward & recognition.
- Free meals on duty.
- Free parking.
Night Porter employer: LGH Hotel Management
Contact Detail:
LGH Hotel Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. You never know who might have a lead on that perfect Night Porter role!
✨Tip Number 2
Practice your interview skills! Get a mate to throw some common interview questions your way. This will help you feel more confident and ready to showcase your customer service skills and calm demeanour under pressure.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and professional, which is exactly what hotels like LGH Hotels Management are looking for.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings, including Night Porter positions, right at your fingertips.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight any previous experience in a hotel or similar environment. We want to see how your background makes you the perfect fit for the Night Porter role!
Be Professional and Friendly: Since excellent customer service is key, let your personality shine through in your application. Use a friendly tone while maintaining professionalism to show us you’re the right match for our team.
Detail Your Skills: Don’t forget to mention your strong communication skills and your understanding of safety procedures. We love candidates who can stay calm under pressure, so share examples that demonstrate this!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at LGH Hotel Management
✨Know the Hotel Inside Out
Before your interview, do a bit of research on the hotel and its services. Familiarise yourself with their guest offerings and any recent news or updates. This shows that you’re genuinely interested and helps you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Night Porter, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for guests. Highlight your friendly demeanour and how you handle difficult situations with grace.
✨Demonstrate Your Safety Knowledge
Since safety is a top priority during night shifts, be ready to discuss your understanding of security procedures. Share any relevant experiences where you’ve had to manage safety protocols or respond to emergencies effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Think about potential situations you might face as a Night Porter, like handling a noisy guest or a maintenance issue, and prepare your responses to show how you’d tackle them.