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- Tasks: Be the friendly face that keeps everything running smoothly and supports our team.
- Company: Join a dynamic hotel environment with a focus on teamwork and customer service.
- Benefits: Enjoy discounts, free meals, and a supportive employee assistance programme.
- Other info: Flexible hours with opportunities to grow in a vibrant hospitality setting.
- Why this job: Make a real difference by helping others feel safe and supported every day.
- Qualifications: Proactive attitude, strong communication skills, and a passion for helping others.
The predicted salary is between 20000 - 25000 £ per year.
We are offering a truly flexible position for a proactive and dependable individual who enjoys being the first point of contact and helping things run smoothly behind the scenes. You will play a key role in supporting facilities services across the property, ensuring they are delivered in an effective and efficient way.
Responsibilities:
- Act as the initial point of contact for key stakeholders and external multi-agency partners, providing reassurance, coordination and practical support to keep the site safe and well-maintained.
- Respond promptly to requests for cleaning, logging and following up appropriately.
- Apply strong knowledge of Health & Safety procedures and safe working practices.
- Maintain a visible, reliable presence on site, offering reassurance and support when issues arise.
- Help maintain a safe, organised and well-functioning environment for everyone using the building.
- Serve meals as part of the food and beverage team.
- Enjoy variety and flexibility, responding to changing priorities.
- Pride in helping others feel safe, supported and informed.
- Act as a calm, approachable and confident first point of contact.
- Show strong awareness of security and health & safety responsibilities.
- Solve practical problems and respond quickly when support is needed.
- Be organised, reliable and take ownership of seeing tasks through.
- Thrive in a role where attentiveness and responsiveness make a difference.
- Take pride in delivering excellent service.
- Strong team player.
Work 16 hours over 3 days per week. Hotel operates 24/7; must be available evenings and weekends as well as mornings.
Benefits:
- Employee discounts on bedroom rates across Best Western hotel portfolio.
- 24/7 Employee Assistance Programme.
- Refer a friend scheme (£500-£1000 per referral).
- Hotel plan.
- Online health portal.
- Eye care.
- Employee discount schemes – discounts on groceries, fashion, travel, utilities, days out, and holidays.
- Pension scheme.
- Free meals on duty.
- Cycle to Work scheme via Halfords.
General Assistant employer: LGH Hotel Management
Contact Detail:
LGH Hotel Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Assistant
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might know of openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly for the General Assistant role. Show us your enthusiasm by expressing why you’d be a great fit!
✨Tip Number 3
Prepare for interviews by practising common questions related to customer service and health & safety. We want to see how you handle real-life scenarios, so think of examples from your past experiences that showcase your skills.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us that you’re genuinely interested in the position and appreciate the opportunity to chat with us.
We think you need these skills to ace General Assistant
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Refer to the job description and align your past roles with what we’re looking for in a General Assistant. It shows us you’ve done your homework!
Keep It Clear and Concise: We appreciate clarity, so keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at LGH Hotel Management
✨Know Your Role
Make sure you understand the responsibilities of a General Assistant. Familiarise yourself with the key tasks mentioned in the job description, like being the first point of contact and supporting facilities services. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your People Skills
As a General Assistant, you'll be interacting with various stakeholders. Prepare examples of how you've successfully communicated and supported others in previous roles. Highlight your ability to remain calm and approachable, especially in challenging situations.
✨Health & Safety Know-How
Brush up on your knowledge of Health & Safety procedures. Be ready to discuss how you would ensure a safe environment for everyone using the building. This shows that you take safety seriously and are proactive about maintaining standards.
✨Flexibility is Key
This role requires adaptability, so be prepared to discuss how you've handled changing priorities in the past. Share specific examples where you thrived in a dynamic environment, demonstrating your reliability and ownership of tasks.