Front Desk Agent

As a Front Desk Agent, you\’ll be the first impression and the lasting memory. You\’ll greet guests with warmth, handle requests with flair, and ensure every stay is seamless, stylish, and sincerely personal.

Responsibilities

• Welcome guests with genuine hospitality and a polished presence.
• Manage check‑ins, check‑outs and reservations with efficiency and care.
• Handle guest queries, requests and feedback with confidence and empathy.
• Collaborate with housekeeping, concierge and F&B to ensure smooth service.
• Maintain accurate records and uphold brand standards at every touchpoint.

Qualifications

• Previous experience in a front office or guest‑facing role, ideally in a luxury or lifestyle hotel.
• A guest‑first mindset and a calm, confident approach to problem‑solving.
• Excellent communication, multitasking and organisational skills.
• A polished appearance and a warm, professional demeanour.
• Flexibility to work shifts, weekends and holidays.

Benefits

• Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Shopping discounts – ranging from groceries, fashion, travel, utilities, days out and even holidays.
• Eye care.
• Free legal and money advice.
• Counselling sessions.
• Hospital and death benefit plans.
• Cycle to work scheme.
• Wellbeing tips and support fitness videos.
• Recipe ideas.
• Advice on keeping active and healthy living.
• Wellbeing podcasts and TV.
• Breathing exercises.
• 24/7 advice and support line.
• Team reward and recognition.
• Free meals on duty.