At a Glance
- Tasks: Lead hotel operations and ensure an exceptional guest experience.
- Company: Historic hotel in Chester with a rich heritage and stylish atmosphere.
- Benefits: Employee discounts, health plans, and free meals on duty.
- Other info: Opportunities for personal growth and development in a supportive setting.
- Why this job: Make a real impact by leading a passionate team in a vibrant environment.
- Qualifications: Strong leadership skills and a passion for guest satisfaction.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking a highly motivated and experienced hotel operations manager to lead our team and ensure the smooth running of our hotel. The successful candidate will be responsible for overseeing all hotel operations, managing department heads and staff, and delivering an exceptional guest experience. Since 1860, we have been creating wonderful experiences for discerning travellers. Situated at the gateway to Chester, we offer a stylish escape, a place to rest from your journey, and a luxurious, well‑connected base to explore Chester and beyond. Our hotel is renowned for its rich heritage and stunning public areas, where you can enjoy great food, afternoon teas, and signature cocktails.
Responsibilities:
- Overseeing all hotel operations including front desk, housekeeping, food and beverage, and maintenance.
- Managing and developing department heads and staff to ensure efficient and effective operations.
- Maximising revenue streams and controlling costs to meet financial goals.
- Ensuring compliance with legal requirements and regulations.
- Developing and implementing strategies to improve guest experience and satisfaction.
- Handling guest complaints and ensuring prompt resolution.
- Developing and maintaining relationships with key stakeholders including vendors, suppliers, and community members.
- Participating in the development and implementation of hotel policies and procedures.
- Developing and implementing crisis management plans and protocols.
Qualifications:
- Enjoys leading people and operations, not just managing tasks.
- Thrives in a role with accountability, autonomy and responsibility.
- Has strong commercial awareness alongside genuine care for guest experience.
- Is calm and confident under pressure and able to make clear decisions when it matters most.
- Takes pride in building capable teams and developing future leaders.
- Understands the importance of structure, consistency and standards in a successful hotel operation.
- Finds purpose in creating environments where both guests and teams feel safe, valued and well supported.
Benefits:
- Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
- Access to 24/7 Employee Assistance Programme.
- Refer a friend scheme from £500 to £1000 per referral.
- Hospital Plan.
- Online Health Portal.
- Eye Care.
- Employee Discount Schemes – 100’s of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Pension Scheme.
- Free meals on duty.
- Cycle to Work – Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
Operations Manager in Chester employer: LGH Hotel Management
Join our prestigious hotel as an Operations Manager, where you will lead a dedicated team in delivering exceptional guest experiences within a rich heritage setting. Our supportive work culture prioritises employee growth, offering numerous benefits such as enviable discounts, a comprehensive health plan, and opportunities for professional development. Located at the gateway to Chester, you will enjoy a vibrant community atmosphere while contributing to a renowned establishment that values both its guests and its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the hotel and its operations. Familiarise yourself with their guest experience strategies and think about how you can contribute to enhancing them. This shows you're genuinely interested and ready to hit the ground running!
✨Tip Number 3
Don’t just apply through job boards; head over to our website and submit your application directly. It’s a great way to stand out and show that you’re keen on being part of our team. Plus, it gives us a chance to see your enthusiasm right from the start!
✨Tip Number 4
Follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression. It shows you’re proactive and really want to be part of the team, which is exactly the kind of attitude we love at StudySmarter.
We think you need these skills to ace Operations Manager in Chester
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for the role! Share why you’re excited about being an Operations Manager and how your experience aligns with our hotel’s values. A personal touch can really make your application stand out.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your experience in managing teams, improving guest satisfaction, and overseeing operations. We want to see how you can bring your unique skills to our hotel!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us your story. Use it to explain how your background makes you the perfect fit for our hotel. Be genuine and let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important updates from our team. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at LGH Hotel Management
✨Know Your Hotel Inside Out
Before the interview, make sure you research the hotel thoroughly. Understand its history, values, and what makes it unique. This will not only help you answer questions more effectively but also show your genuine interest in the role and the establishment.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to develop staff and create a positive work environment. Be ready to discuss specific challenges you've faced and how you overcame them.
✨Demonstrate Commercial Awareness
Familiarise yourself with the financial aspects of hotel operations. Be prepared to discuss strategies for maximising revenue and controlling costs. Showing that you understand the business side of things will impress the interviewers and highlight your suitability for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding guest complaints or operational crises. Think of scenarios where you've had to make quick decisions under pressure and how you ensured a positive outcome. This will demonstrate your calmness and confidence in challenging situations.
