At a Glance
- Tasks: Lead hotel operations, ensuring exceptional guest experiences and managing a dynamic team.
- Company: Renowned hotel with a rich heritage, offering stylish escapes in Chester.
- Benefits: Employee discounts, health programmes, referral bonuses, and free meals on duty.
- Other info: Join a supportive environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on guest satisfaction while developing future leaders in hospitality.
- Qualifications: Strong leadership skills, commercial awareness, and a passion for guest experience.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a highly motivated and experienced hotel operations manager to lead our team and ensure the smooth running of our hotel. The successful candidate will be responsible for overseeing all hotel operations, managing department heads and staff, and delivering an exceptional guest experience.
Since 1860, we have been creating wonderful experiences for discerning travellers. Situated at the gateway to Chester, we offer a stylish escape, a place to rest from your journey, and a luxurious, well‑connected base to explore Chester and beyond. Our hotel is renowned for its rich heritage and stunning public areas, where you can enjoy great food, afternoon teas, and signature cocktails.
Responsibilities:
- Overseeing all hotel operations including front desk, housekeeping, food and beverage, and maintenance
- Managing and developing department heads and staff to ensure efficient and effective operations
- Maximising revenue streams and controlling costs to meet financial goals
- Ensuring compliance with legal requirements and regulations
- Developing and implementing strategies to improve guest experience and satisfaction
- Handling guest complaints and ensuring prompt resolution
- Developing and maintaining relationships with key stakeholders including vendors, suppliers, and community members
- Participating in the development and implementation of hotel policies and procedures
- Developing and implementing crisis management plans and protocols
Qualifications:
- Enjoys leading people and operations, not just managing tasks
- Thrives in a role with accountability, autonomy and responsibility
- Has strong commercial awareness alongside genuine care for guest experience
- Is calm and confident under pressure and able to make clear decisions when it matters most
- Takes pride in building capable teams and developing future leaders
- Understands the importance of structure, consistency and standards in a successful hotel operation
- Finds purpose in creating environments where both guests and teams feel safe, valued and well supported
Benefits:
- Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
- Access to 24/7 Employee Assistance Programme.
- Refer a friend scheme from £500 to £1000 per referral.
- Hospital Plan.
- Online Health Portal.
- Eye Care.
- Employee Discount Schemes – 100’s of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Pension Scheme.
- Free meals on duty.
- Cycle to Work – Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
Hotel Operations Leader: Guest Experience & Revenue in Chester employer: LGH Hotel Management
Join our esteemed hotel, a cornerstone of Chester's hospitality since 1860, where we pride ourselves on delivering exceptional guest experiences in a luxurious setting. As a Hotel Operations Leader, you will thrive in a supportive work culture that values employee growth and development, offering numerous benefits such as generous discounts, health programmes, and a commitment to your well-being. With a focus on teamwork and community engagement, this role provides a unique opportunity to lead a dedicated team while enjoying the rich heritage and vibrant surroundings of Chester.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Operations Leader: Guest Experience & Revenue in Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Show up at industry events or local meet-ups. Engaging with others in person can really help you stand out. Plus, it’s a great way to learn more about what’s happening in the hotel scene and make valuable contacts.
✨Tip Number 3
Don’t just apply through job boards; head over to our website and submit your application directly. It shows initiative and gives you a better chance of being noticed by the hiring team!
✨Tip Number 4
Prepare for interviews by researching the hotel’s history and values. Being able to discuss how your experience aligns with their mission will definitely impress them and show you’re genuinely interested in the role.
We think you need these skills to ace Hotel Operations Leader: Guest Experience & Revenue in Chester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the hotel industry shine through. We want to see that you genuinely care about guest experiences and have a passion for leading teams.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in hotel operations. We love seeing how your past roles align with our needs, so don’t be shy about showcasing your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’re the perfect fit for the role.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups.
How to prepare for a job interview at LGH Hotel Management
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Understand its history, values, and what makes it unique. This will not only help you answer questions more effectively but also show your genuine interest in the role and the establishment.
✨Showcase Your Leadership Skills
As a Hotel Operations Leader, you'll need to demonstrate your ability to lead and develop teams. Prepare examples of how you've successfully managed staff in the past, focusing on how you’ve built capable teams and resolved conflicts. This will highlight your leadership style and effectiveness.
✨Prepare for Guest Experience Scenarios
Expect questions about handling guest complaints and improving guest satisfaction. Think of specific situations where you turned a negative experience into a positive one. This will showcase your problem-solving skills and commitment to exceptional service.
✨Understand Financial Acumen
Since maximising revenue is key, brush up on your financial knowledge related to hotel operations. Be ready to discuss how you've previously controlled costs or increased revenue streams. This will demonstrate your commercial awareness and strategic thinking.
