Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the reception team, ensuring outstanding guest experiences and managing daily operations.
- Company: Join LGH Hotels Management, a leader in the hospitality industry with 42 hotels across the UK.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and career growth opportunities.
- Why this job: Make a real impact on guest experiences and develop your leadership skills in a dynamic environment.
- Qualifications: 2+ years in hotel management, strong leadership, and excellent communication skills.
The predicted salary is between 30000 - 42000 £ per year.
Reception Manager
Holiday Inn Basildon
Check out the hotel on our virtual tour!
The Opportunity
Are you a highly motivated and experienced individual ready to make a difference? We\’re looking for a dynamic Reception Manager to be the first point of contact for our guests, ensuring a positive experience from the moment they arrive.
What You\’ll Do:
- Lead with Excellence: Manage the daily operations of the reception desk, ensuring all staff provide outstanding customer service.
- Achieve Success: Monitor and ensure the achievement of key performance indicators, such as guest satisfaction and revenue targets.
- Inspire & Motivate: Train, coach, and motivate reception staff to deliver exceptional guest service and handle any complaints or issues.
- Build Relationships: Develop and maintain strong relationships with guests and other hotel departments to ensure a seamless guest experience.
- Oversee Reservations: Ensure the reservations system is accurate and efficiently managed, handling guest bookings with precision.
- Collaborate Effectively: Work with other departments to fulfill all guest requests and needs in a timely and efficient manner.
- Manage Budgets: Oversee the reception budget, including labor costs and other expenses, ensuring financial efficiency.
Why Join Us:
- Impactful Role: Play a crucial role in creating lasting impressions and exceptional guest experiences.
- Supportive Environment: Be part of a team that values your expertise and provides opportunities for growth and development.
Benefits
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts – ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate
- At least 2 years of experience in a similar role within a hotel environment
- Strong leadership skills with a proven ability to manage and motivate a team
- Excellent communication skills and ability to build strong relationships with guests and colleagues
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Experience with hotel management systems, such as PMS and reservation systems
- Strong analytical and problem-solving skills with a focus on achieving targets and driving revenue
- A positive attitude and a commitment to delivering excellent customer service
- If you are an experienced and passionate hotel professional looking for a new challenge, we invite you to apply for this exciting opportunity.
Hotel
The Holiday Inn Basildon is an exceptional hotel located opposite Festival Park, providing a perfect setting for conferences, meetings, weddings, events, and leisure guests. With 148 comfortable bedrooms available, guests can enjoy a delightful stay. The hotel offers a range of dining options to cater to all tastes.
We are committed to ensuring that all our guests have a memorable experience during their stay with us, and we strive to provide the highest levels of service and hospitality.
The hotel features an open lobby, a conference centre, and a picturesque lakeside garden. It is conveniently located just a 10-minute drive from the M25 and close to Basildon station. Direct trains to Fenchurch Street station in London take only 35 minutes1.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
#J-18808-Ljbffr
Reception Manager employer: LGH Hotel Management Ltd
Contact Detail:
LGH Hotel Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, services, and unique features of the Holiday Inn Basildon. This way, when you walk in for an interview, you can impress them with your knowledge and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since you'll be leading a team and interacting with guests, think of scenarios where you might need to handle complaints or tricky situations. Role-playing with a friend can help you feel more confident and prepared.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend hospitality events. Building relationships can give you insider tips about the role and even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at LGH Hotels Management. Good luck!
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Reception Manager role. Highlight your relevant experience and skills that match the job description. We love seeing how you connect your background to what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at LGH Hotel Management Ltd
✨Know the Hotel Inside Out
Before your interview, take a virtual tour of the Holiday Inn Basildon and familiarise yourself with its facilities. Understanding the layout and services offered will help you answer questions confidently and show your genuine interest in the hotel.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully managed a team or resolved guest complaints. Highlighting your leadership style and how you motivate others will resonate well with the interviewers looking for a dynamic Reception Manager.
✨Understand Key Performance Indicators
Brush up on what key performance indicators (KPIs) are relevant to the role, such as guest satisfaction scores and revenue targets. Be ready to discuss how you’ve previously achieved or exceeded these metrics in your past roles.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Use their names, maintain eye contact, and engage in friendly conversation. This will demonstrate your excellent communication skills and ability to build relationships, which is crucial for a Reception Manager.
