At a Glance
- Tasks: Lead the reception team, ensuring outstanding guest experiences and smooth operations.
- Company: Join LGH Hotels Management, a leader in the hospitality industry with 42 hotels across the UK.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and career growth opportunities.
- Other info: Dynamic work environment with opportunities for personal and professional development.
- Why this job: Make a real impact on guest experiences and develop your leadership skills.
- Qualifications: 2+ years in hotel reception management, strong leadership, and excellent communication skills.
The predicted salary is between 28800 - 43200 £ per year.
The Opportunity
Are you a highly motivated and experienced individual ready to make a difference? We are looking for a dynamic Reception Manager to be the first point of contact for our guests, ensuring a positive experience from the moment they arrive.
What You'll Do:
- Lead with Excellence: Manage the daily operations of the reception desk, ensuring all staff provide outstanding customer service.
- Achieve Success: Monitor and ensure the achievement of key performance indicators, such as guest satisfaction and revenue targets.
- Inspire & Motivate: Train, coach, and motivate reception staff to deliver exceptional guest service and handle any complaints or issues.
- Build Relationships: Develop and maintain strong relationships with guests and other hotel departments to ensure a seamless guest experience.
- Collaborate Effectively: Work with other departments to fulfil all guest requests and needs in a timely and efficient manner.
- Manage Budgets: Oversee the reception budget, including labour costs and other expenses, ensuring financial efficiency.
Why Join Us:
- Impactful Role: Play a crucial role in creating lasting impressions and exceptional guest experiences.
- Supportive Environment: Be part of a team that values your expertise and provides opportunities for growth and development.
Benefits
- Employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counselling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and TV
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate
- At least 2 years of experience in a similar role within a hotel environment
- Strong leadership skills with a proven ability to manage and motivate a team
- Excellent communication skills and ability to build strong relationships with guests and colleagues
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Experience with hotel management systems, such as PMS and reservation systems
- Strong analytical and problem-solving skills with a focus on achieving targets and driving revenue
- A positive attitude and a commitment to delivering excellent customer service
If you are an experienced and passionate hotel professional looking for a new challenge, we invite you to apply for this exciting opportunity.
The Holiday Inn Glasgow Airport is conveniently located within the Glasgow International Airport complex, providing easy access to the city centre with a 24-hour bus service just 10 minutes away. Situated right by the M8 motorway, our hotel features 300 modern and comfortable bedrooms, along with a Meetings & Events facility catering to our corporate clients. The hotel offers a range of amenities to ensure a pleasant stay. Guests can enjoy free Wi-Fi throughout the hotel, on-site parking. Our stylish guest rooms are equipped with comfortable beds and pillow menus to ensure restful nights. In the hotel’s restaurant, you can enjoy a traditional full Scottish breakfast buffet, as well as a variety of dishes including steaks and burgers. After a long day, relax in the lounge bar and catch live sports on two widescreen TVs, or order from the 24-hour room service menu. For business travellers, the hotel offers 18 flexible meeting rooms that can host up to 250 delegates. The Scottish Exhibition and Conference Centre is just a 15-minute drive away, making it convenient for attending events. Additionally, the Intu Braehead shopping and leisure complex, which includes a cinema, nightclubs, and a bowling alley, is just a short drive away.
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Reception Manager in Paisley employer: LGH Hotel Management Ltd
At Holiday Inn Glasgow Airport, we pride ourselves on being an exceptional employer that values your contributions and fosters a supportive work environment. With competitive benefits including employee discounts, wellness support, and opportunities for professional growth, you will thrive in a dynamic team dedicated to delivering outstanding guest experiences. Join us in a prime location with easy access to the city centre and enjoy a fulfilling career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in Paisley
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up in person! If you're nearby, pop into the hotel and introduce yourself. A warm smile and a quick chat with the current reception team can leave a lasting impression.
✨Tip Number 3
Prepare for the interview by role-playing common scenarios you might face as a Reception Manager. Think about how you'd handle guest complaints or motivate your team – practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Reception Manager in Paisley
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Reception Manager role. Highlight your relevant experience and skills that match the job description. We love seeing how you can bring value to our team!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at LGH Hotel Management Ltd
✨Know the Hotel Inside Out
Before your interview, make sure you research the Holiday Inn Glasgow Airport thoroughly. Familiarise yourself with their services, amenities, and any recent news or updates. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved customer service. Be ready to discuss how you inspire and motivate others.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle guest complaints. Think of specific situations you've encountered in previous roles and how you addressed them. This will highlight your analytical skills and commitment to excellent customer service.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
