At a Glance
- Tasks: Lead hotel operations and ensure an exceptional guest experience.
- Company: The Queen at Chester Hotel, part of Best Western's Premier Collection.
- Benefits: Employee discounts, health support, pension scheme, and free meals on duty.
- Other info: Ideal for those who thrive in dynamic environments with growth opportunities.
- Why this job: Make a real impact on guest satisfaction and team culture.
- Qualifications: Experience in hotel management and strong leadership skills.
The predicted salary is between 35000 - 45000 £ per year.
We are seeking a highly motivated and experienced hotel operations manager to lead our team and ensure the smooth running of our hotel. The successful candidate will be responsible for overseeing all hotel operations, managing department heads and staff, and delivering an exceptional guest experience.
Responsibilities:
- Overseeing all hotel operations including front desk, housekeeping, food and beverage, and maintenance
- Managing and developing department heads and staff to ensure efficient and effective operations
- Maximising revenue streams and controlling costs to meet financial goals
- Ensuring compliance with legal requirements and regulations
- Developing and implementing strategies to improve guest experience and satisfaction
- Handling guest complaints and ensuring prompt resolution
- Developing and maintaining relationships with key stakeholders including vendors, suppliers, and community members
- Participating in the development and implementation of hotel policies and procedures
- Developing and implementing crisis management plans and protocols
Benefits:
- Employee discounts on bedroom rates across our Best Western hotel portfolio
- Access to 24/7 Employee Assistance Programme
- Refer a friend scheme from £500 to £1000 per referral
- Hospital Plan
- Online Health Portal
- Eye Care
- Employee Discount Schemes
- Pension Scheme
- Free meals on duty
- Cycle to Work schemes from Halfords
Who This Role Is For:
- Enjoys leading people and operations, not just managing tasks
- Thrives in a role with accountability, autonomy and responsibility
- Has strong commercial awareness alongside genuine care for guest experience
- Is calm and confident under pressure and able to make clear decisions when it matters most
- Takes pride in building capable teams and developing future leaders
- Understands the importance of structure, consistency and standards in a successful hotel operation
- Finds purpose in creating environments where both guests and teams feel safe, valued and well supported
If you’re a confident hotel leader who enjoys balancing people, performance and standards — and wants to make a visible impact on both guest experience and team culture — this role offers challenge, purpose and progression.
Operations Manager employer: LGH Hotel Management Ltd
The Queen at Chester Hotel, part of the Premier Collection by Best Western, is an exceptional employer that prioritises employee well-being and development. With a supportive work culture, comprehensive benefits including generous discounts, health support, and a focus on career progression, we empower our team to thrive in a dynamic environment. Join us in creating memorable experiences for our guests while enjoying a fulfilling career in the heart of Chester.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the hotel and its operations. Familiarise yourself with their values, guest experience strategies, and any recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Focus on articulating your leadership style and how you've successfully managed teams in the past. The more comfortable you are talking about your experiences, the more confident you'll feel during the actual interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you genuinely care about guest experiences and team dynamics, so share your story and what drives you in this field.
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight relevant experience in hotel operations, team leadership, and guest satisfaction. We love seeing how your skills align with our needs, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications and achievements.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for.
How to prepare for a job interview at LGH Hotel Management Ltd
✨Know the Hotel Inside Out
Before your interview, take some time to explore The Queen at Chester Hotel virtually. Familiarise yourself with its operations, services, and guest experience offerings. This will not only show your genuine interest but also help you tailor your answers to align with their values and expectations.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on developing staff and improving performance. Be ready to discuss specific strategies you've implemented to enhance guest satisfaction and operational efficiency.
✨Demonstrate Financial Acumen
Understanding revenue streams and cost control is crucial for this role. Brush up on your knowledge of financial management in hospitality. Be prepared to discuss how you've maximised revenue or reduced costs in previous positions, and think about how you can apply those strategies at The Queen.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding guest complaints and crisis management. Think of scenarios where you've had to make tough decisions under pressure. Practising these responses will help you convey your calmness and confidence during the interview.
