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- Tasks: As a Nights Team Member, you'll ensure guests have a warm welcome and assist with their needs overnight.
- Company: Join the iconic InterContinental Edinburgh The George Hotel, serving guests since 1881 with luxury and charm.
- Benefits: Enjoy £13.60 per hour, paid overtime, free meals, and discounts at over 6,000 hotels worldwide!
- Why this job: Be part of a vibrant team, providing personalised luxury experiences while developing your career in hospitality.
- Qualifications: Experience in hotel reception or guest services is a plus; passion for luxury service is essential.
- Other info: Check out our Instagram @InterContinentalEdinburghGeorge to see our culture and vibe!
The predicted salary is between 22800 - 22800 £ per year.
We are looking for a Nights Team Member to join the glamour of InterContinental Life at our InterContinental Edinburgh the George Hotel on a Full-Time contract…
InterContinental Edinburgh The George Hotel is full of culture and has been serving guests since 1881, so we know what it takes to provide an alluring guest experience and a personal and attentive service. We provide an exciting mix of a luxury InterContinental experience combined with our unique character and charming building, home to Scotland’s first Le Petit Beefbar Restaurant.
As the largest luxury hotel brand in the world, we provide our guests with a brilliantly cosmopolitan stay of discreet luxury and culinary expertise. As a Nights Team Member, your main duties and responsibilities will be taking care of our guests throughout the night, responding to any queries or requests and making sure any late arrivals are met with a warm welcome. You will also be responsible to do ad-hoc tasks throughout the night such as cleaning or preparing reports to ensure the safety of our guests and employees. This role is varied and you may be completing different tasks depending on the need of the Hotel!
Joining us as a Nights Team Member, we are looking for someone who has…
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Experience working as a Nights Receptionist, Concierge or Guest Services Agent at a Hotel is beneficial
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Confidence working on Hotel systems, experience working with Opera specifically is a big plus
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Passion for providing luxury experiences, not shy to go above and beyond to personalise our Guests stay and provide your local wisdom to enhance their experience
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Ability to work together in the team with guests as our centre focus!
In return for bringing the InterContinental life to our guests, you can expect to receive…
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Financial security – £13.60 per hour (£28,288.00 per annum FTE), guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Plus, Tronc paid monthly if in eligible role. Wagestream – a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
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Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
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Colleague perks – worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels globally and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
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Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders
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Hotel specific benefits – complimentary stay for you+1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George Hotel plus Spa and gym discounts at our Kimpton property
If you are someone who likes to bring your wisdom and local-know-how to a provide a truly personal and luxurious experience for our guests, apply today! Check out our Instagram page @InterContinentalEdinburghGeorge to see more.
You must meet the legal requirements to work in the UK.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual\’s, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Don\’t quite meet every single requirement, but still believe you\’d be a great fit for the job? We\’ll never know unless you hit the \’Apply\’ button. Start your journey with us today.
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Night Receptionist employer: LGH Hotel Management Ltd
Contact Detail:
LGH Hotel Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Familiarise yourself with the InterContinental brand and its values. Understanding what makes their guest experience unique will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any previous experience in night shifts or hotel environments. Be ready to share specific examples of how you've handled guest requests or challenges during those hours.
✨Tip Number 3
Showcase your knowledge of hotel management systems, especially Opera. If you have experience with similar software, mention it and express your willingness to learn quickly.
✨Tip Number 4
Prepare to discuss how you can enhance the guest experience with your local knowledge. Think of a few recommendations or tips that could make a guest's stay more enjoyable.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Nights Receptionist, Concierge, or Guest Services Agent. Emphasise any familiarity with hotel systems, especially Opera, and showcase your passion for providing luxury experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the InterContinental brand. Mention specific examples of how you've gone above and beyond to enhance guest experiences in previous roles.
Showcase Your Local Knowledge: In your application, include insights about local attractions or experiences that could enhance guests' stays. This demonstrates your ability to provide personalised service and adds a unique touch to your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at LGH Hotel Management Ltd
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for providing luxury experiences during the interview. Share specific examples of how you've gone above and beyond for guests in previous roles, as this aligns perfectly with the hotel's commitment to personal and attentive service.
✨Familiarise Yourself with Hotel Systems
Since experience with hotel systems like Opera is a big plus, take some time to research and understand how these systems work. If you have prior experience, be ready to discuss it in detail, highlighting how it helped you manage guest requests efficiently.
✨Demonstrate Teamwork Skills
As a Nights Team Member, you'll need to work closely with your colleagues. Prepare to discuss instances where you've successfully collaborated with a team to enhance guest experiences or solve problems, showcasing your ability to keep guests at the centre of focus.
✨Prepare for Ad-Hoc Tasks
The role involves various tasks throughout the night, so be ready to talk about your adaptability and willingness to take on different responsibilities. Share examples of how you've handled unexpected situations in past jobs, ensuring you convey your flexibility and problem-solving skills.
