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- Tasks: Lead the overnight team and ensure exceptional guest service at a luxury hotel.
- Company: Renowned hotel management company in Greater London.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Why this job: Join a dynamic team and create memorable experiences for guests every night.
- Qualifications: Supervisory experience in luxury hospitality and strong communication skills.
- Other info: Flexible overnight shifts with a focus on maintaining high standards.
The predicted salary is between 36000 - 60000 £ per year.
A leading hotel management company in Greater London seeks a Night Assistant Front Office Manager to oversee nightly operations at the St Martins Lane Hotel. In this role, you will support the Night Manager, lead the overnight team, and ensure exceptional service for our guests.
Ideal candidates will have:
- Previous supervisory experience in a luxury setting
- Excellent communication skills
- A guest-first mentality
This position requires flexibility with overnight shifts and a commitment to maintaining the hotel's high standards.
Night Front Office Lead - Luxury Hotel Ops & Guest Care employer: LGH Hotel Management Ltd
Contact Detail:
LGH Hotel Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Front Office Lead - Luxury Hotel Ops & Guest Care
✨Tip Number 1
Network like a pro! Reach out to people in the hotel industry, especially those who work at luxury establishments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality during interviews! We want to see how you connect with others, especially in a guest-focused role. Be yourself and let your passion for hospitality shine through.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios that might come up during night shifts. This will show your problem-solving skills and readiness for the role.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Night Front Office Lead - Luxury Hotel Ops & Guest Care
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your previous experiences have shaped your guest-first mentality and how you can bring that to our luxury hotel setting.
Highlight Your Leadership Skills: As a Night Front Office Lead, you'll be guiding the overnight team. Make sure to showcase any supervisory experience you have in your application. We’re looking for examples of how you've led teams and ensured exceptional service in past roles.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Night Assistant Front Office Manager role. We appreciate candidates who take the extra step to align their skills with our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at St Martins Lane Hotel. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at LGH Hotel Management Ltd
✨Know the Hotel Inside Out
Before your interview, make sure you research St Martins Lane Hotel thoroughly. Familiarise yourself with its services, amenities, and guest reviews. This will not only show your genuine interest but also help you tailor your answers to align with the hotel's values and standards.
✨Showcase Your Leadership Skills
As a Night Front Office Lead, you'll be overseeing a team. Prepare examples from your past experience where you've successfully led a team or handled difficult situations. Highlight your ability to motivate others and maintain high service standards, especially during the night shifts.
✨Emphasise Guest-Centric Approach
In luxury hospitality, the guest experience is paramount. Be ready to discuss how you prioritise guest satisfaction in your work. Share specific instances where you went above and beyond for guests, demonstrating your commitment to a guest-first mentality.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle unexpected situations. Think of scenarios related to overnight operations, such as managing a guest complaint or coordinating with security. Practising these responses will help you feel more confident during the interview.
