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For Companies At a Glance
- Tasks: Support the Night Manager and lead the overnight team to ensure exceptional guest service.
- Company: Join St Martins Lane Hotel, part of the unique Morgans Originals brand.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and more.
- Why this job: Be a key player in a vibrant hotel atmosphere while making guests feel at home.
- Qualifications: Experience in front office roles and strong communication skills are essential.
- Other info: Flexible hours with opportunities for growth in a dynamic hospitality environment.
The predicted salary is between 30000 - 42000 £ per year.
When the city sleeps, our hotel stays quietly alive—welcoming late arrivals, preparing for early risers, and ensuring every guest feels safe, seen, and supported. We’re looking for a poised and proactive Night Assistant Front Office Manager to help lead our front-of-house operations through the twilight hours.
Your Role
As Night Assistant Front Office Manager, you’ll be the right hand to the Night Manager and a guiding presence for the overnight team. You’ll ensure smooth operations, support your colleagues, and deliver exceptional service with calm confidence—no matter the hour.
What You’ll Be Doing
- Support the Night Manager in overseeing front office operations during the night shift.
- Lead and motivate the night team, including reception, concierge, and security.
- Handle late check-ins, early departures, and guest requests with warmth and efficiency.
- Assist with night audit procedures and prepare reports for the morning handover.
- Respond to incidents or emergencies with professionalism and care.
- Ensure all public areas remain secure, clean, and guest-ready.
Benefits
- Employee discounts on bedroom rates across the LGH hotel portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care.
- Free legal & money advice.
- Counseling sessions.
- Hospital & death benefit plans.
- Cycle to work scheme.
- Wellbeing tips and support fitness videos.
- Recipe ideas.
- Advice on keeping active and healthy living.
- Wellbeing podcasts and tv.
- Breathing exercises.
- 24/7 advice and support line.
- Team reward & recognition.
- Free meals on duty.
Ideal Candidate
- Previous experience in a front office or supervisory role, ideally in a luxury or lifestyle hotel.
- A guest-first mindset and a reassuring, professional demeanour.
- Strong communication, problem-solving, and organisational skills.
- Familiarity with hotel systems and night audit procedures.
- Flexibility to work overnight shifts, weekends, and holidays.
St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Night Assistant Front Office Manager employer: LGH Hotel Management Ltd
Contact Detail:
LGH Hotel Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Assistant Front Office Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up in person! If you’re eyeing a specific hotel, pop in and ask to speak with the front office manager. A warm smile and a confident introduction can make a lasting impression.
✨Tip Number 3
Be ready for an impromptu interview! When you visit a hotel, be prepared to discuss your experience and how you can contribute to their night operations. Practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows your enthusiasm for joining our team at LGH Hotels Management.
We think you need these skills to ace Night Assistant Front Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Night Assistant Front Office Manager role. Highlight any previous supervisory roles in hospitality, especially in a night setting, to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for hospitality and how your guest-first mindset aligns with our values. Don’t forget to mention why you’re excited about working at St Martins Lane Hotel!
Showcase Your Communication Skills: As a Night Assistant Front Office Manager, strong communication is key. Use clear and concise language in your application to demonstrate your ability to convey information effectively—this will give us a taste of how you’ll interact with guests and colleagues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at LGH Hotel Management Ltd
✨Know Your Night Operations
Familiarise yourself with the specific duties of a Night Assistant Front Office Manager. Understand the night audit procedures and be ready to discuss how you would handle late check-ins and guest requests efficiently.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and led a team in previous roles. Highlight your ability to support colleagues during busy shifts and maintain a calm, professional demeanour under pressure.
✨Demonstrate a Guest-First Mindset
Think about scenarios where you went above and beyond for guests. Be ready to share these stories, as they will showcase your commitment to exceptional service, which is crucial for this role.
✨Prepare for Situational Questions
Anticipate questions about handling emergencies or incidents. Think through your problem-solving approach and be prepared to explain how you would ensure guest safety and satisfaction during challenging situations.
