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For Companies At a Glance
- Tasks: Keep our hotel sparkling by cleaning guest rooms and public areas with care.
- Company: Join LGH Hotels Management, a leader in the UK hospitality industry with 42 hotels.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and more!
- Why this job: Make a real difference in guests' experiences while growing in a supportive team.
- Qualifications: Previous housekeeping experience, attention to detail, and a passion for customer service required.
- Other info: Located near Festival Park, with easy access to transport links.
Housekeeping Team Member
Holiday Inn Basildon
Check out the hotel on our virtual tour!
The Opportunity
Join Our Sparkling Team as a Housekeeping Hero!
Are you ready to be the unsung hero of our hotel, ensuring every corner shines and every guest feels at home? As a Housekeeping Team Member, you\’ll be the heart and soul of our establishment, transforming spaces into pristine, welcoming havens.
What You\’ll Do:
- Create Comfort: Clean and maintain guest rooms, public areas, linen rooms, and cupboards, ensuring every space is spotless and inviting.
- Exceed Expectations: Deliver exceptional service levels, making sure our guests experience nothing but the best.
- Attention to Detail: Adhere to our high cleaning standards and presentation guidelines for all room categories. Promptly report any damages or breakages to keep everything in top-notch condition.
- Organize with Ease: Return all equipment to their designated storerooms at the end of each day, keeping your work areas tidy and efficient.
Why You\’ll Love It:
- Be a Part of Something Special: Join a team that values your hard work and dedication.
- Make a Difference: Your efforts will directly impact our guests\’ experiences, making their stay memorable.
- Grow with Us: Opportunities for personal and professional development in a supportive environment.
Ready to make our hotel sparkle? Apply now and become a Housekeeping Hero!
Benefits
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts – ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate
- Has previous experience in a similar role and understands the importance of attention to detail in housekeeping
- Is passionate about providing exceptional customer service and takes pride in delivering clean and well-maintained guest rooms and public areas
- Is a team player who is reliable, punctual and able to work collaboratively with others
- Possesses excellent time management skills and is able to prioritize tasks effectively to ensure all areas are cleaned to a high standard within the allocated time frame
- Is physically fit and able to carry out the physical demands of the job, including lifting and moving heavy objects, standing for extended periods of time, and working in a fast-paced environment
- Has good communication skills and is able to work effectively with other departments to ensure the smooth running of the hotel
- Has a positive attitude and a willingness to learn and develop new skills
- Is familiar with health and safety regulations and has a good understanding of the proper use of cleaning equipment and chemicals
- Has a good eye for detail and is able to spot areas that require extra attention, such as stains or damaged items.
Hotel
The Holiday Inn Basildon is an exceptional hotel located opposite Festival Park, providing a perfect setting for conferences, meetings, weddings, events, and leisure guests. With 148 comfortable bedrooms available, guests can enjoy a delightful stay. The hotel offers a range of dining options to cater to all tastes.
We are committed to ensuring that all our guests have a memorable experience during their stay with us, and we strive to provide the highest levels of service and hospitality.
The hotel features an open lobby, a conference centre, and a picturesque lakeside garden. It is conveniently located just a 10-minute drive from the M25 and close to Basildon station. Direct trains to Fenchurch Street station in London take only 35 minutes.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
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Housekeeping Team Member employer: LGH Hotel Management Ltd
Contact Detail:
LGH Hotel Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Team Member
✨Tip Number 1
Familiarise yourself with the specific cleaning standards and protocols used in hotels. Understanding the expectations for cleanliness and presentation will help you stand out during the interview process.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond to ensure guest satisfaction in previous roles. This will demonstrate your commitment to providing exceptional service.
✨Tip Number 3
Highlight your teamwork abilities by discussing past experiences where you collaborated effectively with colleagues. Being a reliable team player is crucial in a housekeeping role, so make sure to convey this in your conversations.
✨Tip Number 4
Prepare to discuss your time management skills and how you prioritise tasks in a fast-paced environment. Being able to efficiently manage your workload is key to succeeding as a Housekeeping Team Member.
We think you need these skills to ace Housekeeping Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping or similar roles. Emphasise your attention to detail, customer service skills, and ability to work in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to providing exceptional service. Mention specific examples of how you've exceeded expectations in previous roles.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as time management, physical fitness, and familiarity with health and safety regulations. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital for a housekeeping role.
How to prepare for a job interview at LGH Hotel Management Ltd
✨Show Your Attention to Detail
As a Housekeeping Team Member, attention to detail is crucial. Be prepared to discuss specific examples from your previous experience where you ensured cleanliness and organisation in your work. Highlight how you spot areas that need extra care.
✨Demonstrate Your Customer Service Skills
Exceptional customer service is key in hospitality. Share instances where you went above and beyond for guests, ensuring their comfort and satisfaction. This will show your passion for providing a welcoming environment.
✨Emphasise Teamwork and Reliability
Being a team player is essential in this role. Talk about your experiences working collaboratively with others and how you contribute to a positive team dynamic. Mention your punctuality and reliability as well.
✨Prepare for Physical Demands
The job can be physically demanding, so be ready to discuss your fitness and ability to handle the physical aspects of housekeeping. You might want to mention any relevant experiences that demonstrate your capability to lift, move, and stand for long periods.
