Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests with a smile and provide exceptional hospitality service.
- Company: Join the vibrant team at Holiday Inn Oxford, part of LGH Hotels Management.
- Benefits: Enjoy employee discounts, free meals, and wellness support.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Experience in hotel front desk and supervisory skills preferred.
- Other info: Dynamic work environment with opportunities for career growth.
The predicted salary is between 24000 - 36000 £ per year.
Hospitality Service Supervisor – Front Office
Holiday Inn Oxford
Check out the hotel on our virtual tour!
The Opportunity
Our front office teams deliver a true hospitality experience to all our guests, from welcoming them warmly to describing the hotel\’s facilities, all while offering professional, friendly, and engaging service.
What You\’ll Do:
- Welcome with a Smile: Be a positive and engaging individual, passionate about making guests smile. Receive guests in a professional and friendly manner, handling all check-ins and inquiries.
- Be the Face of Hospitality: As the front-facing member of the team, ensure you are always presentable and engaging in positive communication with both guests and team members.
- Deliver Excellence: Consistently provide exceptional hospitality service, acting professionally at all times and ensuring every guest feels valued and welcomed.
Why Join Us
- People-Centric Culture: Our culture is all about our people. We want you to be YOU and bring your unique personality to the role.
- Create Memorable Experiences: Be part of a team dedicated to making every guest\’s stay special.
Benefits
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts – ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate
- YOU will have experience working within a busy hotel front desk environment (Preferred)
- At least 12 months of supervisory experience
- Highly motivated and proactive; acting with professionalism and positivity in all interactions.
- Excellent IT skills (MS Office, Financial systems) and numeracy
- Excellent oral and written communication skills
- Experienced user of Opera, Delphi, and Microsoft Office (Preferred)
- A positive and engaging demeanor.
Hotel
The Holiday Inn® Oxford hotel is ideally situated just off the A34, a mere three miles from Oxford town centre. Guests can enjoy the convenience of free parking and a short walk to the Pear Tree Park & Ride bus service, offering a quick 10-minute journey into the City Centre.
For those wishing to explore further, Oxford Parkway train station is only a five-minute drive away, providing easy access to London. Additionally, the designer outlet shopping at Bicester Village Retail Park is within easy reach.
Many of the University of Oxford’s historic buildings, such as the Radcliffe Camera and Christopher Wren’s Tom Tower, as well as the Ashmolean Museum, are within walking distance of the hotel. Guests can also take a short 10-minute drive to visit the birthplace of Winston Churchill at the Baroque Blenheim Palace
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
#J-18808-Ljbffr
Hospitality Service Supervisor - Front Office employer: LGH Hotel Management Ltd
Contact Detail:
LGH Hotel Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Service Supervisor - Front Office
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Holiday Inn Oxford and LGH Hotels Management. Understanding their values and culture will help you connect better during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your experience in hospitality and how you can bring a smile to guests' faces – that's what it's all about!
✨Tip Number 3
Dress to impress! As a Hospitality Service Supervisor, you'll be the face of the hotel. Make sure you look presentable and professional for your interview. It sets the tone and shows you take the role seriously.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It's a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Hospitality Service Supervisor - Front Office
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can make guests smile.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in a busy hotel front desk environment. Mention any supervisory roles you've had and how they’ve prepared you for this position with us.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Holiday Inn Oxford!
How to prepare for a job interview at LGH Hotel Management Ltd
✨Know Your Hospitality Basics
Brush up on your hospitality knowledge, especially around front office operations. Be ready to discuss how you would handle guest inquiries and check-ins, showcasing your understanding of what makes a great guest experience.
✨Showcase Your People Skills
Since this role is all about engaging with guests, prepare examples of how you've created memorable experiences in previous roles. Highlight your ability to remain positive and professional, even in challenging situations.
✨Dress to Impress
As the face of hospitality, your appearance matters. Make sure to dress smartly and presentably for the interview. This not only shows respect for the interviewers but also reflects the standards expected in the role.
✨Familiarise Yourself with the Hotel
Take a virtual tour of the Holiday Inn Oxford and learn about its facilities and services. Being knowledgeable about the hotel will help you answer questions confidently and demonstrate your enthusiasm for the position.
