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- Tasks: Lead a team to create memorable guest experiences at our front office.
- Company: Join LGH Hotels Management, part of the Signature Collection by Best Western.
- Benefits: Enjoy employee discounts, free meals, and wellness support.
- Why this job: Be the welcoming face of hospitality and make every guest's stay special.
- Qualifications: Passion for hospitality and at least 12 months of management experience.
- Other info: Dynamic work environment in a stunning hotel near Glasgow's vibrant centre.
The predicted salary is between 30000 - 42000 £ per year.
As part of our front office management team, you'll be the first point of contact for many of our guests arriving at our hotels.
Welcome with Warmth: Ensure your team greets guests with a smile, making their arrival experience smooth and memorable.
Lead with Positivity: Motivate your team through a positive and engaging culture, delivering exceptional hospitality service.
Engage & Delight: Let your personality shine as you engage in conversation with guests, making them feel welcome and ensuring they leave with a smile.
Why Join Us:
- People-Centric Culture: Our culture is all about our people. We want you to be YOU and bring your unique personality to the role.
- Create Memorable Experiences: Be part of a team dedicated to making every guest's stay special.
Benefits:
- Enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate:
- Passionate about hospitality.
- Experience in delivering exceptional customer service.
- At least 12 months management experience of working within a busy hotel front office environment.
- Authentic and passionate approach.
- Ability to create a positive culture within the team.
- Ability to drive and motivate teams with the ability to recognise and develop future stars.
- Strong communication skills.
The Glasgow Hotel, part of the Signature Collection by Best Western, seamlessly blends old and new architecture, making it a standout on the Glasgow skyline near the River Clyde, right in the heart of vibrant Glasgow. Just seconds from junction 19 of the M8, 300 meters from Anderston railway station, and less than a mile from both Glasgow Central and Glasgow Queen Street train stations, the hotel is ideally located. The hotel features 141 bedrooms, including 16 family rooms and 12 self-catering studio apartments. It also offers six meeting rooms with a capacity for up to 160 delegates, an indoor 15-meter swimming pool, a gym, and beauty treatment rooms.
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Assistant Hospitality Service Manager - Front Office in Glasgow employer: LGH Hotel Management Ltd
Contact Detail:
LGH Hotel Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Hospitality Service Manager - Front Office in Glasgow
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with guests and employees. This will help you tailor your conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your hospitality skills! Role-play common guest interactions with a friend or family member. This will help you feel more confident and prepared to showcase your personality and customer service skills during the interview.
✨Tip Number 3
When you get the chance, share specific examples from your past experiences that highlight your ability to lead and motivate a team. Use stories that demonstrate how you’ve created a positive culture and delivered exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to make a difference in the hospitality industry.
We think you need these skills to ace Assistant Hospitality Service Manager - Front Office in Glasgow
Some tips for your application 🫡
Show Your Personality: When writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you engage with guests.
Tailor Your Experience: Make sure to highlight your relevant experience in the hospitality sector. We’re looking for someone with at least 12 months of management experience in a busy hotel front office, so be specific about your achievements and how they relate to the role.
Keep It Positive: Your application should reflect a positive attitude. Use upbeat language to convey your enthusiasm for creating memorable experiences for guests and leading a motivated team. Positivity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at LGH Hotel Management Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the Glasgow Argyle Hotel and its parent company, LGH Hotels Management. Understand their values, culture, and what makes them unique in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As an Assistant Hospitality Service Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight how you created memorable experiences and resolved any issues, demonstrating your passion for hospitality.
✨Demonstrate Leadership Qualities
Since this role involves leading a team, be ready to discuss your management style. Share specific instances where you motivated your team or fostered a positive work environment. Emphasise your ability to recognise and develop talent within your team, as this aligns with the company's focus on creating a people-centric culture.
✨Engage with Enthusiasm
During the interview, let your personality shine through! Engage with the interviewer as if they were a guest. Use warm and welcoming language, and don’t hesitate to share your excitement about the role. This will not only make you memorable but also demonstrate your ability to connect with guests.