At a Glance
- Tasks: Lead the team at voco St David's Cardiff, managing daily operations and driving revenue.
- Company: Join IHG Hotels & Resorts, a global leader in hospitality with 20 unique brands.
- Benefits: Enjoy competitive salary, room discounts, and a supportive, inclusive work culture.
- Other info: Embrace your individuality and apply even if you don't meet every requirement!
- Why this job: Be part of redefining luxury hospitality while fostering community connections and sustainability.
- Qualifications: Proven leadership in upscale hotels, with a passion for innovation and guest experience.
The predicted salary is between 21600 - 36000 £ per year.
IHG Hotels & Resorts are looking for a seasoned General Manager (12-month FTC) to lead the fantastic team at voco St David’s Cardiff !
About Us
IHG Hotels & Resorts is one of the largest hotel companies in the world with a family of 20 brands. We are one of the world’s leading hotel and resort companies. Our purpose – True Hospitality for Good – comes to life in every one of our collections. Within our UK&I estate, we are taking it to new heights.
Having recently added a host of incredible properties to our portfolio, we now stand as one of the world’s leading hotel operators. Our growth and ambitions have given us an incredible opportunity. We are ready to redefine what luxury means, not just for our guests for but for our entire industry too.
General Manager – voco St David’s Cardiff
This is an exciting opportunity for a seasoned leader to step into the role of General Manager on a 12 month fixed-term contract at the iconic property, voco St. Davids Cardiff. You will manage the day-to-day leadership and direction of the hotel, maximising on sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute on brand standards, and build awareness of the hotel and brand within the local area.
Set on Cardiff Bay\'s waterfront, voco St David\'s Cardiff makes a bold statement, with its glass-fronted façade, private balconies, floor-to-ceiling windows, and coastal setting. The Tir a Môr at voco St David’s Cardiff is our eclectic restaurant and bar. Our bold flavours draw inspiration from world food cultures and blend perfectly with the best seasonal produce Wales has to offer. The Spa, located in the hotel, offers just the place to unwind and has been voted one of the best spas in the UK. voco St David\'s Cardiff is a wonderful setting for meetings, conferences, weddings, and celebrations alike.
You will need proven expertise in how you deliver a true guest experience alongside knowing how to position the brand in the market. You will be highly innovative and creative and able to drive and seek out opportunities to maximise commercial performance and owner returns.
You will be a natural people leader, able to build trusting relationships that encourages and motivates your workforce. You will develop a culture of innovation alongside your team and be commercially focused, with a futuristic vision in line with the significant developments that are ongoing in the region.
You will be responsible for:
- Building authentic relationships with guests and the community, championing local culture and infuse it into the guest journey.
- Assembling and developing a high-performing, motivated team. You will lead and inspire the team to deliver above-and-beyond experiences.
- Balancing hands-on leadership with strategic delegation, as well as being present, human, and approachable in your leadership style.
- Be a commercial entrepreneur, embrace creativity and ambiguity as opportunities, and leverage Cardiff’s leisure and lifestyle appeal to drive performance. You will champion non-tradition approaches that align with our brand ethos.
- Fostering meaningful internal and external relationships, with community-focused initiatives and supporting sustainability.
What We’re Looking For
- Proven leadership and commercial success in upscale or boutique hotels.
- Deep understanding of local markets and guest expectations.
- Familiarity with IHG and the voco brand is advantageous.
- A passion for staying ahead of industry trends and embracing cutting edge approaches
- A true people leader with the ability to inspire, develop and retain talent.
What We Offer
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we\'re on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels
Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the \'Apply\' button. Start your journey with us today.
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General Manager - voco St David\'s Cardiff employer: LGH Hotel Management Ltd
IHG Hotels & Resorts is an exceptional employer, offering a vibrant work culture at voco St David's Cardiff, where creativity and innovation are celebrated. Employees benefit from competitive salaries, impressive room discounts, and a commitment to inclusivity and personal growth, all set against the stunning backdrop of Cardiff Bay. Join a team that values authentic relationships and community engagement, while redefining luxury hospitality in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - voco St David\'s Cardiff
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like LGH Hotel Management Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to LGH Hotel Management Ltd
Don't be shy about reaching out to LGH Hotel Management Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager - voco St David\'s Cardiff
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about LGH Hotel Management Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at LGH Hotel Management Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
