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For Companies At a Glance
- Tasks: Lead our guest services team and create unforgettable experiences for every guest.
- Company: Join a 5-star lifestyle hotel known for its unique blend of luxury and personality.
- Benefits: Enjoy employee discounts, wellness support, and free meals on duty.
- Other info: Be part of a dynamic team at a growing portfolio of hotels across the UK.
- Why this job: Shape the arrival experience and inspire a team in a vibrant hospitality environment.
- Qualifications: Experience in front office leadership and a passion for guest satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Front Desk Manager
St Martins Lane Hotel
The Opportunity
Were looking for a Front Desk Manager to lead our guest services team at a 5-star lifestyle hotel where luxury meets personality. This is your opportunity to shape the arrival experience, set the tone for every stay, and lead a team that thrives on excellence.
What Youll Do:
- Oversee the day-to-day operations of the front desk, ensuring smooth check-ins, check-outs, and guest interactions.
- Lead, coach, and inspire a team of receptionists, night auditors, and guest service agents.
- Handle guest feedback and resolve issues with professionalism and care.
- Collaborate with Housekeeping, Concierge, and F&B to deliver seamless service.
- Monitor performance metrics, staffing, and training to uphold 5-star standards.
- Champion a culture of warmth, efficiency, and attention to detail.
Benefits
- Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts – ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
Ideal Candidate
- Proven experience in a front office leadership role within luxury or lifestyle hospitality.
- A guest-first mindset and a passion for creating memorable experiences.
- Strong leadership, communication, and problem-solving skills.
- Familiarity with hotel systems (PMS, POS) and front office procedures.
- Impeccable grooming, presence, and professionalism.
Hotel
St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
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Front Desk Manager employer: LGH Hotel Management Ltd
Contact Detail:
LGH Hotel Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend events, and engage on social media. You never know who might have the inside scoop on a Front Desk Manager role or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest services shine through. Share stories about how you've created memorable experiences for guests – it’s all about making that personal connection.
✨Tip Number 3
Research the hotel! Familiarise yourself with St Martins Lane Hotel's unique vibe and values. This will help you tailor your approach and demonstrate that you're not just looking for any job, but that you genuinely want to be part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Front Desk Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of flair into your cover letter. Remember, we’re all about luxury with a touch of personality!
Tailor Your Application: Make sure to tailor your CV and cover letter to the Front Desk Manager role. Highlight your relevant experience in luxury hospitality and how it aligns with our values. We love seeing candidates who take the time to connect their skills with what we’re looking for.
Be Specific About Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate your leadership skills and guest-first mindset. We want to know how you’ve made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at St Martins Lane Hotel!
How to prepare for a job interview at LGH Hotel Management Ltd
✨Know the Hotel Inside Out
Before your interview, make sure to research St Martins Lane Hotel thoroughly. Familiarise yourself with its unique offerings, guest experiences, and the overall vibe of the place. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Front Desk Manager, you'll be leading a team, so be prepared to discuss your leadership style. Share specific examples of how you've inspired and coached teams in the past. Highlight any successful initiatives you've implemented that improved guest satisfaction or team performance.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of situations where you've handled guest complaints or resolved conflicts within your team. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Dress to Impress
First impressions matter, especially in hospitality. Make sure to dress professionally and maintain impeccable grooming. This reflects your understanding of the 5-star standards expected at St Martins Lane Hotel and sets a positive tone for the interview.