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- Tasks: Ensure smooth hotel operations during the night, providing guest services and maintaining safety.
- Company: Join LGH Hotels Management, a leader in the hospitality industry with 42 hotels across the UK.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and a cycle to work scheme.
- Why this job: Be part of a dynamic team and shape the future of hospitality while gaining valuable experience.
- Qualifications: Previous hotel experience, excellent customer service skills, and a calm approach under pressure.
- Other info: Flexible hours with opportunities for growth in a supportive environment.
The predicted salary is between 11 - 14 £ per hour.
Are you reliable and responsible? We are looking for a Night Porter to ensure our hotel runs smoothly during the night shift.
What You’ll Do:
- Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
- Safety First: Maintain security and safety procedures throughout the night.
- Security Checks: Perform regular security checks to keep our hotel safe.
- Support Staff: Provide general support to hotel staff during the night shift.
- Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
- Room Setup: Set up meeting rooms and other areas as needed.
- Food & Beverage Service: Serve food and beverages to guests when required.
- Check-In/Out: Handle guest check-ins and check-outs as needed.
- Emergency Response: Manage any emergency situations that occur.
- Reporting: Prepare reports for senior management as required.
Benefits:
- Employee discounts on bedroom rates across our Best Western hotel portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate:
- Previous experience working in a hotel or similar environment, preferably in a night porter role.
- Excellent customer service skills and a friendly, professional demeanor.
- Strong communication and interpersonal skills.
- A good understanding of safety and security procedures.
- The ability to remain calm and composed in high-pressure situations.
- A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
- Good organizational skills and attention to detail.
The Warrington Fir Grove Hotel has a total of 52 bedrooms, is easy to reach and less than 20 miles from the heart of Manchester, Liverpool and Chester.
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management. With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Night Porter in Chester employer: LGH Hotel Management Ltd
Contact Detail:
LGH Hotel Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter in Chester
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Porter role.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly for the Night Porter position at Warrington Fir Grove Hotel. Show us you’re keen!
✨Tip Number 3
Prepare for the interview by brushing up on your customer service skills. Think of examples from your past experiences where you’ve handled guest requests or emergencies. We love hearing about real-life scenarios!
✨Tip Number 4
Stay calm and collected during the interview. Remember, we’re looking for someone who can handle high-pressure situations. Show us your cool side, and don’t forget to ask questions about the team and the hotel culture!
We think you need these skills to ace Night Porter in Chester
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous experience you have in hotel roles, especially as a night porter. We want to see how your skills can help us keep our hotel running smoothly during the night shift.
Be Personable: Customer service is key! Use your application to showcase your friendly and professional demeanour. We love candidates who can make guests feel welcome and comfortable, even at odd hours.
Safety First!: Since safety and security are top priorities for us, mention any relevant training or experience you have in this area. Show us that you understand the importance of keeping our guests and staff safe during the night.
Keep It Organised: A well-structured application speaks volumes about your organisational skills. Make sure your CV and cover letter are clear, concise, and tailored to the Night Porter role. And remember, apply through our website for the best chance!
How to prepare for a job interview at LGH Hotel Management Ltd
✨Know the Hotel Inside Out
Before your interview, take some time to research Warrington Fir Grove Hotel and its services. Familiarise yourself with their guest offerings and any recent news about the hotel. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Night Porter, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for guests. Think of specific situations that highlight your friendly demeanour and problem-solving skills.
✨Demonstrate Your Safety Knowledge
Since safety and security are crucial in this role, brush up on relevant procedures. Be ready to discuss how you would handle emergency situations or security checks. Showing that you understand the importance of these aspects will set you apart.
✨Be Ready for Scenario Questions
Expect scenario-based questions during your interview. Practice responses to potential situations you might face as a Night Porter, like dealing with a difficult guest or managing a maintenance issue. This will help you think on your feet and demonstrate your adaptability.
