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For Companies At a Glance
- Tasks: Ensure smooth hotel operations during the night, providing guest services and maintaining safety.
- Company: Join LGH Hotels Management, a leader in the hospitality industry with 42 hotels across the UK.
- Benefits: Enjoy employee discounts, free meals, wellness support, and a cycle to work scheme.
- Why this job: Be part of a dynamic team and make a real impact on guest experiences.
- Qualifications: Customer service skills and a calm approach in high-pressure situations are essential.
- Other info: Work in a beautiful hotel setting with excellent career growth opportunities.
The Opportunity
Join Our Team as a Night Team Member! Are you available 32 per week? Are you reliable and responsible? We’re looking for a Night Team Member to ensure our hotel runs smoothly during the night shift.
What You’ll Do:
- Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
- Safety First: Maintain security and safety procedures throughout the night.
- Security Checks: Perform regular security checks to keep our hotel safe.
- Support Staff: Provide general support to hotel staff during the night shift.
- Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
- Room Setup: Set up meeting rooms and other areas as needed.
- Food & Beverage Service: Serve food and beverages to guests when required.
- Check-In/Out: Handle guest check‑ins and check‑outs as needed.
- Emergency Response: Manage any emergency situations that occur.
- Reporting: Prepare reports for senior management as required.
Benefits
- Employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care.
- Free legal & money advice.
- Counseling sessions.
- Hospital & death benefit plans.
- Cycle to work scheme.
- Wellbeing tips and support fitness videos.
- Recipe ideas.
- Advice on keeping active and healthy living.
- Wellbeing podcasts and tv.
- Breathing exercises.
- 24/7 advice and support line.
- Team reward & recognition.
- Free meals on duty.
- Free parking.
Ideal candidate
- Previous experience working in a hotel or similar environment, preferably in a night team member role.
- Excellent customer service skills and a friendly, professional demeanor.
- Strong communication and interpersonal skills.
- A good understanding of safety and security procedures.
- The ability to remain calm and composed in high‑pressure situations.
- A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
- Good organizational skills and attention to detail.
Hotel
The Holiday Inn Bristol-Filton is ideally located just off Junction 1 of the M32, close to the University of the West of England Bristol (UWE) and MOD Abbeywood. The hotel offers a variety of dining options, with a bar and lounge providing excellent all-day dining choices. Our Health and Fitness Club features a fully equipped gym, heated swimming pool, and sauna. The hotel also boasts a fantastic Academy Conference Centre, capable of hosting up to 260 delegates, and an on-site fitness centre to meet all business and fitness needs. Additionally, the hotel is set on 16 acres of landscaped grounds, featuring a private fishing lake, which adds to the serene environment.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Nights Team Member in Bristol employer: LGH Hotel Management Ltd
Contact Detail:
LGH Hotel Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Team Member in Bristol
✨Tip Number 1
Get to know the hotel! Before your interview, take a virtual tour of the Holiday Inn Bristol - Filton. Familiarising yourself with the layout and services will help you feel more confident and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle guest requests or emergencies. Role-playing these situations with a friend can help you articulate your responses better during the interview.
✨Tip Number 3
Show off your flexibility! The job requires working evenings and weekends, so be ready to discuss your availability. Highlight any previous experience where you adapted to changing schedules or handled high-pressure situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining our team at LGH Hotels Management.
We think you need these skills to ace Nights Team Member in Bristol
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, we’re all about excellent customer service, so show us how you can bring that vibe!
Tailor Your Experience: Make sure to highlight any relevant experience you have in hospitality or night shifts. We love seeing how your past roles align with what we do at Holiday Inn Bristol - Filton. Be specific about your skills and how they relate to the Night Team Member position!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits right there. We can’t wait to hear from you!
How to prepare for a job interview at LGH Hotel Management Ltd
✨Know the Hotel Inside Out
Before your interview, take a virtual tour of the Holiday Inn Bristol - Filton. Familiarise yourself with the layout, facilities, and services offered. This will not only impress your interviewers but also help you answer questions about guest services and maintenance tasks more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went above and beyond for guests. This will demonstrate your ability to manage guest requests professionally, which is crucial for a Night Team Member.
✨Understand Safety Procedures
Brush up on safety and security protocols relevant to hotel operations. Be ready to discuss how you would handle emergency situations or perform security checks. Showing that you have a solid understanding of these procedures will highlight your reliability and responsibility.
✨Be Ready for Flexibility Questions
Since the role requires working evenings and weekends, be prepared to discuss your availability and flexibility. Share any previous experiences where you adapted to changing schedules or took on additional responsibilities, as this will show your commitment to the role.