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- Tasks: Lead the night team and ensure smooth hotel operations overnight.
- Company: Join LGH Hotels Management, a leader in the hospitality industry.
- Benefits: Enjoy employee discounts, free meals, and wellness support.
- Why this job: Make a real impact on guest experiences while developing your leadership skills.
- Qualifications: Experience in hotel management and excellent customer service skills required.
- Other info: Dynamic work environment with opportunities for career growth.
The predicted salary is between 28800 - 43200 £ per year.
Become Our Night Manager and Lead the Way!
Are you a highly skilled and experienced professional ready to oversee our hotel's overnight operations? We're looking for a dynamic Night Manager to ensure our guests have a safe and comfortable stay.
What You'll Do:
- Lead the Night Team: Manage the night staff, ensuring they perform their duties to the highest standard.
- Smooth Operations: Oversee all hotel operations during the overnight shift, including front desk, security, housekeeping, and maintenance.
- Guest Excellence: Address guest requests and issues promptly, delivering exceptional customer service.
- Handle Emergencies: Manage any emergency situations, contacting the appropriate authorities when necessary.
- Nightly Audit: Complete the nightly audit and prepare reports for senior management.
- Safety First: Ensure all safety and security procedures are followed during the overnight shift.
- Budget Management: Manage the overnight budget, recording and accounting for all expenses.
- Coordinate Efforts: Work with other departments to address any issues or concerns promptly.
- Train and Guide: Provide training and guidance to night staff, ensuring high performance.
- Keep Records: Maintain accurate records of all overnight activities and incidents.
Why Join Us?
Be part of a team dedicated to maintaining excellence and ensuring our guests have a seamless experience. If you're ready to lead with expertise and make a difference, we want to hear from you!
Benefits:
- Employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate:
- Previous experience working in a hotel or similar environment, preferably in a night management role.
- Excellent customer service skills and a friendly, professional demeanor.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- A good understanding of safety and security procedures.
- The ability to remain calm and composed in high-pressure situations.
- A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
If you are a highly skilled and experienced night manager with a track record of success in a hotel environment, we would love to hear from you.
Night Manager in Bristol employer: LGH Hotel Management Ltd
Contact Detail:
LGH Hotel Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Holiday Inn or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to share specific examples of how you've handled night operations, guest issues, or emergencies in the past. We want to see that you can keep things running smoothly!
✨Tip Number 3
Be proactive! If you spot any issues during your visit to the hotel, mention them during your interview. This shows that you're already thinking like a Night Manager and care about the guest experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Holiday Inn Bristol - Filton.
We think you need these skills to ace Night Manager in Bristol
Some tips for your application 🫡
Show Your Experience: When you're writing your application, make sure to highlight your previous experience in hotel management or similar roles. We want to see how you've led teams and handled overnight operations, so don’t hold back on those details!
Tailor Your Application: Take a moment to tailor your application specifically for the Night Manager role. Use keywords from the job description, like 'guest excellence' and 'safety procedures', to show us you understand what we're looking for.
Be Personable: Remember, we’re all about exceptional customer service! Let your personality shine through in your application. Share examples of how you've gone above and beyond for guests in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Holiday Inn Bristol - Filton!
How to prepare for a job interview at LGH Hotel Management Ltd
✨Know the Hotel Inside Out
Before your interview, take a virtual tour of the Holiday Inn Bristol - Filton and familiarise yourself with its layout and services. This will not only show your genuine interest but also help you answer questions about how you would manage operations during the night shift.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you successfully led a team or handled a crisis. Highlight your ability to train and guide staff, as well as how you’ve ensured high performance in previous roles. This is crucial for a Night Manager position.
✨Demonstrate Customer Service Excellence
Think of specific instances where you went above and beyond for guests. Be ready to discuss how you would handle guest requests and issues during the night, ensuring their stay is comfortable and safe. Exceptional customer service is key in this role.
✨Be Prepared for Emergency Scenarios
Since managing emergencies is part of the job, prepare to discuss how you would handle various situations. Think about safety protocols you've followed in the past and be ready to explain how you would ensure the safety and security of guests during your shift.
