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For Companies At a Glance
- Tasks: Ensure smooth hotel operations during the night, providing guest services and maintaining safety.
- Company: Join LGH Hotels Management, a leader in the hospitality industry with 42 hotels across the UK.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and career growth opportunities.
- Why this job: Be part of a dynamic team and make a real impact on guest experiences.
- Qualifications: Previous hotel experience, excellent customer service skills, and a calm demeanour under pressure.
- Other info: Flexible hours with opportunities for personal and professional development.
The predicted salary is between 22000 - 26000 £ per year.
The Opportunity
Are you reliable and responsible? We are looking for a Night Porter to ensure our hotel runs smoothly during the night shift.
What You’ll Do:
- Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
- Safety First: Maintain security and safety procedures throughout the night.
- Security Checks: Perform regular security checks to keep our hotel safe.
- Support Staff: Provide general support to hotel staff during the night shift.
- Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
- Room Setup: Set up meeting rooms and other areas as needed.
- Food & Beverage Service: Serve food and beverages to guests when required.
- Check-In/Out: Handle guest check-ins and check-outs as needed.
- Emergency Response: Manage any emergency situations that occur.
- Reporting: Prepare reports for senior management as required.
Benefits
- Employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care.
- Free legal & money advice.
- Counseling sessions.
- Hospital & death benefit plans.
- Cycle to work scheme.
- Wellbeing tips and support fitness videos.
- Recipe ideas.
- Advice on keeping active and healthy living.
- Wellbeing podcasts and tv.
- Breathing exercises.
- 24/7 advice and support line.
- Team reward & recognition.
- Free meals on duty.
- Free parking.
Ideal candidate
- Previous experience working in a hotel or similar environment, preferably in a night porter role.
- Excellent customer service skills and a friendly, professional demeanor.
- Strong communication and interpersonal skills.
- A good understanding of safety and security procedures.
- The ability to remain calm and composed in high-pressure situations.
- A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
- Good organizational skills and attention to detail.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Night Porter in Brentwood employer: LGH Hotel Management Ltd
Contact Detail:
LGH Hotel Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter in Brentwood
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. You never know who might have a lead on a Night Porter position or can put in a good word for you.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly for any Night Porter roles that catch your eye. Showing initiative can really set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on your customer service skills. Think of examples from your past experiences where you’ve gone above and beyond for guests. This will help you shine when discussing how you can contribute to our hotel’s success.
✨Tip Number 4
Stay calm and collected during the application process. If you get an interview, remember that we’re looking for someone who can handle high-pressure situations. Show us your cool-headedness and adaptability, and you’ll be well on your way to landing that Night Porter role!
We think you need these skills to ace Night Porter in Brentwood
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous experience you have in a hotel or similar environment. We want to see how your skills align with the Night Porter role, so don’t hold back on sharing relevant stories!
Be Personable: Since this role involves guest services, it’s crucial to showcase your excellent customer service skills. Use friendly language and give examples of how you've made guests feel welcome in the past.
Safety First!: We take safety seriously, so mention any knowledge or experience you have with safety and security procedures. This will show us that you understand the importance of maintaining a secure environment during the night shift.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Night Porter position at Holiday Inn Brentwood.
How to prepare for a job interview at LGH Hotel Management Ltd
✨Know the Hotel Inside Out
Before your interview, take a virtual tour of the Holiday Inn Brentwood and familiarise yourself with its layout and services. This will not only show your enthusiasm but also help you answer questions about guest services and facilities confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went above and beyond for guests, as this is crucial for a Night Porter role.
✨Understand Safety Procedures
Brush up on basic safety and security protocols relevant to hotel environments. Be ready to discuss how you would handle emergencies or security checks, demonstrating your ability to remain calm under pressure.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the hotel. Inquire about team dynamics during night shifts or how the hotel supports staff development. This shows you're serious about contributing to their success.