At a Glance
- Tasks: Create memorable guest experiences by managing reservations and providing excellent customer service.
- Company: Join the Holiday Inn team at Heathrow, a leader in hospitality.
- Benefits: Enjoy employee discounts and access to global hotel benefits.
- Other info: Dynamic work environment with opportunities for growth in the hospitality industry.
- Why this job: Be the first point of contact for guests and make their stay unforgettable.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 31200 £ per year.
We're looking for a skilled and enthusiastic Reservationist to join our team and play a vital role in shaping each guest's journey - long before they arrive at the hotel. As one of the first points of contact, you'll create reassurance, clarity and confidence for our guests. Whether responding to enquiries, securing reservations or offering helpful service suggestions, you'll combine efficiency with genuine warmth to ensure every interaction feels personal and professional.
What You'll Be Responsible For
- Answering phone and email enquiries in a calm, friendly and professional manner
- Accurately processing reservations using the hotel's reservation management system
- Providing consistently excellent customer service, ensuring guests feel listened to and valued
- Working closely with Housekeeping and Front Office to ensure reservations are aligned with operational needs
- Maintaining accurate, up to date records for all reservations, amendments and cancellations
- Handling guest queries or concerns with empathy, resolving issues efficiently and confidently
- Upselling hotel services and amenities in a natural, guest focused way
- Producing reservation and revenue reports as required
- Staying up to date with industry trends, systems and best practice
Benefits
Our enviable employee discounts on bedroom rates across the LGH hotel portfolio. Access to the IHG employee room benefit programme across their global portfolio.
Reservationist - West Drayton employer: LGH - Holiday Inn
At LGH - Holiday Inn in Greater London, we pride ourselves on being an excellent employer by fostering a supportive work culture that values teamwork and attention to detail. Our employees benefit from competitive discounts, well-being support programs, and ample opportunities for personal and professional growth, making it a rewarding place to build a career in hospitality.
