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- Tasks: Welcome guests, manage reservations, and provide information about the hotel and local area.
- Company: Join the friendly team at Holiday Inn Cambridge, a leader in hospitality.
- Benefits: Enjoy employee discounts, access to global hotel benefits, and a supportive work environment.
- Other info: Fast-paced environment with opportunities for personal growth and development.
- Why this job: Make a real impact by creating memorable experiences for guests every day.
- Qualifications: Enthusiastic attitude and strong communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
Are you passionate about hospitality and enjoy helping people feel welcome and at ease? We are looking for an enthusiastic and friendly Hotel Receptionist to join our Front Office team. As the first point of contact for our guests, you will play a key role in shaping how they feel from the moment they arrive. Through a warm welcome, a smooth check-in process and attentive support throughout their stay, you will help create positive, memorable guest experiences.
You will confidently handle guest enquiries, manage reservations and incoming calls, and share helpful information about the hotel and local area. Your calm approach, attention to detail and positive attitude will help guests feel looked after and reassured, even in a fast-paced environment. This is a role where human connection really matters - making guests feel comfortable, informed and valued at every interaction.
Key Responsibilities:- Welcome guests warmly and professionally, ensuring a smooth and friendly check-in and check-out experience.
- Support guests throughout their stay by responding to queries and requests with care and efficiency.
- Handle incoming phone calls, emails and reservations accurately and confidently.
- Provide clear information about the hotel, its facilities and the local area.
- Use the hotel reservation system accurately, maintaining up-to-date guest information.
- Work closely with colleagues across the hotel to support a seamless guest experience.
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG Employee Room Benefit Programme across their global portfolio.
Receptionist - Cambridge employer: LGH - Holiday Inn
Contact Detail:
LGH - Holiday Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Cambridge
✨Tip Number 1
Make sure to research the hotel and its values before your interview. Knowing about the Holiday Inn Cambridge and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their hospitality journey.
✨Tip Number 2
Practice your warm welcome! As a receptionist, your first impression is crucial. Try rehearsing how you'd greet guests and handle common queries. This will boost your confidence and help you shine during the interview.
✨Tip Number 3
Show off your communication skills! Be ready to demonstrate how you would handle phone calls and emails. Think of examples from past experiences where you’ve provided excellent customer service, as this will highlight your ability to create memorable guest experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Receptionist - Cambridge
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your enthusiasm for hospitality shine through! Share any experiences where you've made someone feel welcome or gone the extra mile to help others. We love seeing that genuine passion!
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. Mention specific responsibilities like handling guest enquiries or managing reservations, so we can see you’re a perfect fit for our Front Office team.
Keep It Professional Yet Friendly: Remember, as a receptionist, you'll be the first point of contact for our guests. Use a friendly tone in your application while maintaining professionalism. This will give us a taste of how you’ll interact with guests at the hotel!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at LGH - Holiday Inn
✨Know the Hotel Inside Out
Before your interview, take some time to explore the Holiday Inn Cambridge website and even do the virtual tour. Familiarise yourself with the hotel’s facilities, services, and local attractions. This knowledge will not only impress your interviewers but also help you answer questions confidently.
✨Showcase Your People Skills
As a receptionist, your ability to connect with guests is crucial. Prepare examples of how you've made people feel welcome in previous roles or situations. Think about times when you’ve handled difficult customers or gone the extra mile to ensure someone felt valued.
✨Practice Common Interview Questions
Anticipate questions like 'How would you handle a difficult guest?' or 'What does excellent customer service mean to you?'. Practising your responses can help you articulate your thoughts clearly and demonstrate your understanding of the hospitality industry.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. A polished appearance shows that you take the role seriously and understand the importance of presenting yourself well to guests.