Reception Manager - Brentwood

We are seeking a highly motivated and experienced individual to join our hotel team as a reception manager. As the first point of contact for guests, the reception manager plays a vital role in ensuring a positive guest experience from the moment they arrive., * Manage the daily operations of the reception desk, ensuring that all staff are providing excellent customer service to guests

• Monitor and ensure the achievement of key performance indicators, such as guest satisfaction and revenue targets

• Train, coach, and motivate reception staff to deliver exceptional guest service and handle any guest complaints or issues

• Develop and maintain strong relationships with guests and other hotel departments to ensure a seamless guest experience

• Oversee the reservations system and ensure that guest bookings are accurate and efficiently managed

• Work with other departments to ensure that all guest requests and needs are fulfilled in a timely and efficient manner

• Manage the reception budget, including labor costs and other expenses, With 149 luxurious bedrooms, guests can choose from a variety of dining options, including the newly refurbished lobby lounge, which offers all-day dining, and the exquisite Italian cuisine at ‘Marcos.’ The hotel also provides 24-hour room service and a well-equipped fitness club for guests to maintain their fitness routine.

Marco’s Italian also features a stylish and inviting atmosphere, perfect for both casual dining and special occasions. The restaurant’s ambiance, combined with its exceptional food and service, ensures a memorable dining experience for all guests

We take pride in offering a memorable experience for our guests. Our dedication to providing exceptional service ensures that all our guests leave feeling satisfied and content

• At least 2 years of experience in a similar role within a hotel environment

• Strong leadership skills with a proven ability to manage and motivate a team

• Excellent communication skills and ability to build strong relationships with guests and colleagues

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously

• Experience with hotel management systems, such as PMS and reservation systems

• Strong analytical and problem-solving skills with a focus on achieving targets and driving revenue

• A positive attitude and a commitment to delivering excellent customer service

• If you are an experienced and passionate hotel professional looking for a new challenge, we invite you to apply for this exciting opportunity.

• Our enviable employee discounts on bedroom rates across the lgh hotel portfolio.

• Access to the ihg employee room benefit programme across their global portfolio. (t&cs apply).

• Shopping discounts – ranging from groceries, fashion, travel, utilities, days out, and even holidays.

• Eye care

• Free legal & money advice

• Counseling sessions

• Hospital & death benefit plans

• Cycle to work scheme

• Wellbeing tips and support fitness videos

• Recipe ideas

• Advice on keeping active and healthy living

• Wellbeing podcasts and tv

• Breathing exercises

• 24/7 advice and support line

• Team reward & recognition

• Free meals on duty

• Free parking