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For Companies At a Glance
- Tasks: Manage guest requests, maintain security, and assist with various hotel tasks during the night shift.
- Company: Join LGH Hotels Management, managing 42 hotels across the UK, including Holiday Inn.
- Benefits: Enjoy employee discounts, wellbeing support, free meals, and a cycle to work scheme.
- Why this job: Be part of a dynamic team in a vibrant hotel environment with opportunities for growth.
- Qualifications: Experience in hospitality, excellent customer service skills, and ability to stay calm under pressure.
- Other info: Located at Glasgow International Airport, offering easy access to the city centre.
Nights Team Member – Paisley
Join our team as a Night Team Member at Holiday Inn Glasgow Airport! Check out our virtual tour of the hotel.
The Opportunity
We are looking for a reliable and responsible Night Team Member to ensure our hotel runs smoothly during the night shift.
What You\’ll Do:
- Manage guest requests promptly and professionally to ensure a pleasant stay.
- Maintain security and safety procedures throughout the night.
- Perform regular security checks to keep the hotel safe.
- Support hotel staff during the night shift.
- Assist with maintenance or housekeeping tasks as needed.
- Set up meeting rooms and other areas as required.
- Serve food and beverages to guests when necessary.
- Handle guest check-ins and check-outs as needed.
- Manage emergency situations appropriately.
- Prepare reports for senior management as required.
Benefits
- Employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme globally (T&Cs apply).
- Shopping discounts on groceries, fashion, travel, utilities, days out, and holidays.
- Eye care, legal & money advice, counseling sessions.
- Hospital & death benefit plans.
- Cycle to work scheme.
- Wellbeing tips, fitness videos, recipes, and health advice.
- Wellbeing podcasts and TV, breathing exercises.
- 24/7 advice and support line.
- Team rewards & recognition.
- Free meals on duty and free parking.
Ideal Candidate
- Experience in a hotel or similar environment, preferably as a night team member.
- Excellent customer service and a friendly, professional demeanor.
- Strong communication and interpersonal skills.
- Understanding of safety and security procedures.
- Ability to stay calm under pressure.
- Flexible with working evenings and weekends.
- Organized with attention to detail.
About the Hotel
Located within Glasgow International Airport, our hotel offers easy access to the city centre and features 300 modern bedrooms, free Wi-Fi, on-site parking, and a restaurant serving Scottish breakfast and other dishes. Relax in the lounge bar or order 24-hour room service. We also have 18 meeting rooms for up to 250 delegates, with the Scottish Exhibition and Conference Centre just 15 minutes away. The nearby shopping and leisure complex offers additional entertainment options.
About Us
LGH Hotels Management manages a growing portfolio of 42 hotels across the UK, including brands like Crowne Plaza, Holiday Inn, and Best Western. Join our dynamic team and build a fulfilling career in hospitality.
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Nights Team Member - Paisley employer: LGH - Holiday Inn
Contact Detail:
LGH - Holiday Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Team Member - Paisley
✨Tip Number 1
Familiarise yourself with the specific duties of a Night Team Member at Holiday Inn Glasgow Airport. Understanding the nuances of managing guest requests and maintaining security will help you stand out during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. This will demonstrate your ability to stay calm under pressure, which is crucial for this role.
✨Tip Number 3
Research the hotel and its amenities thoroughly. Being knowledgeable about the services offered, such as the restaurant and meeting rooms, will allow you to engage more effectively with the interviewers.
✨Tip Number 4
Network with current or former employees of LGH Hotels Management. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
We think you need these skills to ace Nights Team Member - Paisley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry, especially any roles similar to a Night Team Member. Emphasise your customer service skills and any specific night shift experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the hotel industry. Mention why you want to work at Holiday Inn Glasgow Airport and how your skills align with their needs.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication, organisation, and the ability to handle emergency situations. Provide examples of how you've demonstrated these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at LGH - Holiday Inn
✨Showcase Your Customer Service Skills
As a Night Team Member, you'll be interacting with guests regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to handle requests promptly and professionally.
✨Demonstrate Your Problem-Solving Abilities
Night shifts can present unique challenges. Think of situations where you've had to stay calm under pressure or resolve issues quickly. This will show that you're capable of managing emergency situations effectively.
✨Familiarise Yourself with Safety Procedures
Understanding safety and security protocols is crucial for this role. Brush up on common hotel safety procedures and be ready to discuss how you would implement them during your shift.
✨Ask Insightful Questions
Prepare thoughtful questions about the hotel and the team dynamics. This shows your genuine interest in the position and helps you understand if it's the right fit for you. Consider asking about the training process for new night team members.
