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For Companies At a Glance
- Tasks: Lead the night team, ensure guest satisfaction, and maintain hotel security.
- Company: Join Holiday Inn Cambridge, a serene retreat near the heart of Cambridge.
- Benefits: Enjoy employee discounts, free meals, wellness support, and more!
- Why this job: Be part of a dynamic team in a thriving hospitality environment with growth opportunities.
- Qualifications: Previous hotel experience, strong leadership, and excellent customer service skills required.
- Other info: Flexible hours with evening and weekend shifts; perfect for students seeking part-time work.
The predicted salary is between 24000 - 36000 £ per year.
The Opportunity
Are you reliable and responsible? We are looking for a Night Supervisor to oversee our night team and ensure our hotel runs smoothly during the night shift.
What You'll Do:
- Lead the Night Team: Manage and oversee the night team, ensuring they perform their duties to the highest standard.
- Safety First: Ensure security and safety procedures are adhered to throughout the night shift.
- Guest Excellence: Handle guest requests and complaints promptly and professionally, delivering exceptional service.
- Security Checks: Perform regular security checks to keep our hotel safe.
- Support Staff: Provide general support to hotel staff during the night shift.
- Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
- Room Setup: Set up meeting rooms and other areas as needed.
- Food & Beverage Service: Serve food and beverages to guests when required.
- Check-In/Out: Handle guest check-ins and check-outs as needed.
- Emergency Response: Manage any emergency situations that occur.
- Reporting: Prepare reports for senior management as required.
Benefits
- Employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care.
- Free legal & money advice.
- Counseling sessions.
- Hospital & death benefit plans.
- Cycle to work scheme.
- Wellbeing tips and support fitness videos.
- Recipe ideas.
- Advice on keeping active and healthy living.
- Wellbeing podcasts and tv.
- Breathing exercises.
- 24/7 advice and support line.
- Team reward & recognition.
- Free meals on duty.
- Free parking.
Ideal candidate
- Previous experience working in a hotel or similar environment, preferably in a night supervisor role.
- Excellent leadership and management skills.
- Strong customer service skills and a friendly, professional demeanor.
- Strong communication and interpersonal skills.
- A good understanding of safety and security procedures.
- The ability to remain calm and composed in high-pressure situations.
- A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
- Good organizational skills and attention to detail.
The Holiday Inn Cambridge is perfectly situated by a serene lake in Impington, offering guests a peaceful retreat amidst rolling countryside while still being conveniently close to the heart of Cambridge. Just 2 miles from central Cambridge's colleges, shops, museums, and theatres, the hotel features 100 luxurious bedrooms and a variety of dining options, including the Junction Restaurant and Bar, and the lobby lounge. The hotel's Academy conference centre boasts 10 meeting rooms, making it an ideal location for corporate events. Additionally, the extensive health and fitness club ensures guests can maintain their fitness routine during their stay. Our tranquil hotel truly feels like a home away from home.
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Night Supervisor - Cambridge employer: LGH - Holiday Inn
Contact Detail:
LGH - Holiday Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Supervisor - Cambridge
✨Tip Number 1
Familiarise yourself with the specific safety and security procedures relevant to hotel operations. Understanding these protocols will not only help you during the interview but also demonstrate your commitment to guest safety.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in previous roles. Be ready to discuss how you handle conflicts and motivate staff, as this is crucial for a Night Supervisor position.
✨Tip Number 3
Research the Holiday Inn Cambridge and its unique offerings. Being knowledgeable about the hotel's amenities and services will allow you to engage more effectively during interviews and show your genuine interest in the role.
✨Tip Number 4
Prepare to discuss your experience with guest service scenarios, especially how you've handled complaints or difficult situations. This will highlight your customer service skills and ability to maintain a calm demeanour under pressure.
We think you need these skills to ace Night Supervisor - Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management or supervisory roles. Emphasise your leadership skills and any specific achievements that demonstrate your ability to manage a night team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Night Supervisor role. Mention your customer service skills and how you can contribute to guest excellence at Holiday Inn Cambridge.
Highlight Relevant Skills: In your application, focus on key skills such as communication, problem-solving, and organisational abilities. Provide examples of how you've successfully handled high-pressure situations in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a supervisory position.
How to prepare for a job interview at LGH - Holiday Inn
✨Showcase Your Leadership Skills
As a Night Supervisor, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you effectively managed teams in high-pressure situations. Use specific examples to demonstrate your ability to motivate and support staff.
✨Emphasise Customer Service Excellence
Highlight your strong customer service skills during the interview. Share instances where you handled guest complaints or requests professionally and promptly. This will show that you understand the importance of guest satisfaction in the hospitality industry.
✨Demonstrate Knowledge of Safety Procedures
Since safety is a top priority for the role, be ready to talk about your understanding of safety and security protocols. Discuss any relevant training or experiences that showcase your ability to maintain a safe environment for both guests and staff.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential emergency situations or guest complaints you might encounter during a night shift and how you would handle them. This will demonstrate your calmness and composure under pressure.
