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- Tasks: Welcome guests, ensure safety, assist housekeeping, and handle admin tasks during overnight shifts.
- Company: Join the Holiday Inn Bristol-Filton, part of a growing hotel portfolio.
- Benefits: Employee discounts, health benefits, free meals on duty, and access to wellness resources.
- Why this job: Make a real impact by ensuring guest safety and comfort during the night.
- Qualifications: Overnight availability, customer service skills, and familiarity with hotel software preferred.
- Other info: Dynamic work environment with opportunities for personal growth and team recognition.
Overview
Are you a reliable and responsible individual ready to ensure the safety and security of our hotel and its guests during the overnight shift? We’re looking for a dedicated Night Receptionist to join our team for 32 hours per week!
Responsibilities
- Welcome Night Owls: Check guests in and out during overnight hours, providing a warm and professional service.
- Ensure Safety: Monitor the hotel and its surroundings for potential security issues, keeping our guests safe.
- Respond with Care: Address guest requests and concerns promptly and professionally, ensuring their satisfaction.
- Support Housekeeping: Assist with housekeeping duties as needed, maintaining a clean and comfortable environment.
- Early Morning Prep: Set up breakfast and/or coffee service for early morning guests, starting their day off right.
- Handle Admin Tasks: Complete various administrative tasks such as filing and record keeping, ensuring smooth operations.
Why Join Us
- Impactful Role: Play a crucial role in maintaining the safety and comfort of our guests during the night.
- Supportive Environment: Be part of a team that values your reliability and responsibility, offering a rewarding atmosphere.
Requirements
- Availability to work overnight shifts, including weekends and holidays
- Familiarity with hotel software and computer systems
- Previous experience in a similar role is preferred
- Excellent communication and customer service skills
- Ability to work independently and take initiative when necessary
- Strong attention to detail and ability to multitask
Location and Benefits
- The Holiday Inn Bristol-Filton is ideally located just off Junction 1 of the M32, close to the University of the West of England Bristol (UWE) and MOD Abbeywood. The hotel offers dining options, with a bar and lounge providing all-day dining choices. Our Health and Fitness Club features a gym, heated swimming pool, and sauna.
- LGH Hotels Management is a growing portfolio of 42 hotels across the UK, including brands such as Crowne Plaza, Holiday Inn, and Best Western.
- Employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts across groceries, fashion, travel, utilities, days out, and holidays.
- Eye care, free legal and money advice, counseling sessions, and health benefits.
- Cycle to work scheme, wellbeing tips, fitness videos, and wellbeing resources.
- 24/7 advice and support line, team rewards and recognition, free meals on duty, and free parking.
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Night Receptionist - Bristol employer: LGH - Holiday Inn
Contact Detail:
LGH - Holiday Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist - Bristol
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might know about openings or can put in a good word for you, which can make all the difference.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly for the Night Receptionist role at Holiday Inn Bristol-Filton. Showing initiative can really set you apart from other candidates.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and safety protocols. We want to see how you handle guest concerns and ensure their comfort during the night shift.
✨Tip Number 4
Follow up after your application! A quick email thanking them for considering your application can keep you on their radar. It shows you're genuinely interested in the Night Receptionist position and eager to join the team.
We think you need these skills to ace Night Receptionist - Bristol
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role like Night Receptionist where customer service is key.
Tailor Your Application: Make sure to tailor your application to the Night Receptionist role. Highlight any relevant experience you have, especially in hospitality or customer service. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for our team at Holiday Inn Bristol-Filton.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team. We can’t wait to hear from you!
How to prepare for a job interview at LGH - Holiday Inn
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Night Receptionist. Familiarise yourself with tasks like checking guests in and out, monitoring security, and handling admin duties. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
As a Night Receptionist, excellent communication and customer service skills are key. Prepare examples from your past experiences where you've successfully handled guest requests or resolved issues. This will demonstrate your ability to provide a warm and professional service, even during the night.
✨Highlight Your Attention to Detail
In this role, attention to detail is crucial, especially when it comes to safety and cleanliness. Be ready to discuss how you've managed multiple tasks while ensuring everything runs smoothly. Mention any experience you have with hotel software or administrative tasks to further strengthen your case.
✨Prepare for Situational Questions
Expect situational questions that assess how you'd handle specific scenarios, like dealing with a guest complaint or a security issue. Think through your responses ahead of time, focusing on your problem-solving skills and ability to work independently. This will show that you're proactive and ready to take initiative when necessary.