At a Glance
- Tasks: Support guests overnight, ensuring safety and comfort while handling check-ins and check-outs.
- Company: Join the dynamic team at Holiday Inn Oxford, part of LGH Hotels Management.
- Benefits: Enjoy employee discounts, free meals, and access to wellness support.
- Other info: Ideal for those seeking a fulfilling role in the hospitality industry.
- Why this job: Be a reassuring presence for guests and make a real difference during their stay.
- Qualifications: Dependable, calm, and responsible individuals who communicate well.
We are currently seeking a reliable and responsible Night Porter to join our overnight team. This role plays a vital part in ensuring that our guests feel safe, comfortable and well cared for throughout the night. During the overnight shift, you will be a reassuring presence within the hotel, supporting guests as needed while maintaining the security and smooth running of the building. Your calm manner, attention to detail and sense of responsibility will help create a peaceful environment where guests can relax and rest.
As one of the key points of contact overnight, you will handle guest check ins and check outs, respond to enquiries with warmth and professionalism, and carry out essential tasks that help prepare the hotel for the day ahead.
Key Responsibilities
- Welcome and assist guests checking in or out during overnight hours in a friendly and professional manner
- Monitor the hotel and surrounding areas to ensure the safety and security of guests, colleagues and property
- Respond promptly and calmly to guest requests or concerns, helping guests feel reassured and supported
- Assist with light housekeeping duties when required to maintain comfortable, tidy guest areas
- Prepare breakfast areas and/or coffee service to support early morning guests and teams
- Complete basic administrative tasks such as filing, record keeping and handover notes
Benefits
- Employee discounts on bedroom rates across the LGH hotel portfolio
- Access to the IHG employee room benefit programme across their global portfolio
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Who Is This Role For?
This role is ideal for someone who:
- Is dependable, responsible and comfortable working independently overnight
- Remains calm and reassuring, especially in quiet or unexpected situations
- Takes pride in helping people feel safe, supported and looked after
- Communicates clearly and professionally with guests and colleagues
- Pays attention to detail and understands the importance of routine and consistency
- Enjoys playing a behind the scenes role that makes a real difference to the guest experience
If you are someone who values responsibility, takes pride in being a steady and trusted presence, and enjoys supporting guests during quieter hours, this Night Porter role could be an excellent fit.
Night Porter - Oxford employer: LGH - Holiday Inn
At LGH - Holiday Inn in Greater London, we pride ourselves on being an excellent employer by fostering a supportive work culture that values teamwork and attention to detail. Our employees benefit from competitive discounts, well-being support programs, and ample opportunities for personal and professional growth, making it a rewarding place to build a career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter - Oxford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like LGH - Holiday Inn. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to LGH - Holiday Inn
Don't be shy about reaching out to LGH - Holiday Inn directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about LGH - Holiday Inn and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at LGH - Holiday Inn
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
