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- Tasks: Oversee overnight hotel operations and manage night staff for guest satisfaction.
- Company: Join LGH Hotels Management, a leader in the UK hospitality industry with 42 hotels.
- Benefits: Enjoy employee discounts, shopping perks, wellbeing support, and free meals on duty.
- Why this job: Be part of a vibrant team in a prime London location, shaping guest experiences.
- Qualifications: Experience in hotel management, strong leadership, and excellent customer service skills required.
- Other info: Flexible hours with opportunities for growth in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a highly skilled and experienced Night Manager to oversee the hotel's overnight operations and ensure that our guests have a safe and comfortable stay. As the Night Manager, you will be responsible for managing the night staff, dealing with any guest requests or issues that may arise, and ensuring that all hotel operations are running smoothly.
Responsibilities:
- Managing the night staff and ensuring that they are performing their duties to a high standard.
- Ensuring that all hotel operations are running smoothly during the overnight shift, including front desk operations, security, housekeeping, and maintenance.
- Dealing with any guest requests or issues that may arise during the night shift, and ensuring that all guests receive excellent customer service.
- Handling any emergency situations that may arise, and contacting the appropriate authorities if necessary.
- Completing the nightly audit and preparing reports for senior management.
- Ensuring that all safety and security procedures are followed during the overnight shift.
- Managing the overnight budget and ensuring that all expenses are recorded and accounted for.
- Coordinating with other departments to ensure that any issues or concerns are addressed promptly.
- Providing training and guidance to night staff to ensure that they are performing their duties to a high standard.
- Maintaining accurate records of all overnight activities and incidents.
Benefits:
- Employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care.
- Cycle to work scheme.
- Wellbeing tips and support fitness videos.
- 24/7 advice and support line.
- Team reward & recognition.
- Free meals on duty.
Ideal Candidate:
- Previous experience working in a hotel or similar environment, preferably in a night management role.
- Excellent customer service skills and a friendly, professional demeanor.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- A good understanding of safety and security procedures.
- The ability to remain calm and composed in high-pressure situations.
- A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
If you are a highly skilled and experienced night manager with a track record of success in a hotel environment, we would love to hear from you.
Night Manager - London employer: LGH - Holiday Inn
Contact Detail:
LGH - Holiday Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager - London
✨Tip Number 1
Familiarise yourself with the specific operations of Holiday Inn, especially their night management protocols. Understanding their unique procedures will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Network with current or former employees of Holiday Inn to gain insights into the company culture and expectations for a Night Manager. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed guest issues or emergencies in previous roles. Highlighting your problem-solving skills will show that you're ready for the challenges of a Night Manager.
✨Tip Number 4
Research the local area around Regent's Park and be prepared to discuss how you would enhance the guest experience by leveraging nearby attractions. This shows your commitment to providing excellent customer service.
We think you need these skills to ace Night Manager - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management, particularly any night management roles. Emphasise your leadership skills and customer service experience, as these are crucial for the Night Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Night Manager role. Mention specific examples from your past experiences that demonstrate your ability to handle guest requests and manage staff effectively.
Highlight Relevant Skills: In your application, clearly outline your skills related to safety and security procedures, as well as your ability to remain calm under pressure. These qualities are essential for the Night Manager role and should be prominently featured.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Night Manager.
How to prepare for a job interview at LGH - Holiday Inn
✨Showcase Your Leadership Skills
As a Night Manager, you'll be responsible for managing the night staff. Be prepared to discuss your previous leadership experiences and how you effectively managed teams in high-pressure situations.
✨Demonstrate Customer Service Excellence
Excellent customer service is key in this role. Share specific examples of how you've handled guest requests or complaints in the past, highlighting your friendly and professional demeanour.
✨Understand Safety and Security Procedures
Familiarise yourself with safety and security protocols relevant to hotel operations. Be ready to discuss how you would handle emergency situations and ensure guest safety during your shift.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face as a Night Manager and how you would address them effectively.
