At a Glance
- Tasks: Welcome guests and ensure a smooth check-in/check-out experience while providing attentive support.
- Company: Join LGH Hotels Management, a leading name in the hospitality industry with 42 hotels across the UK.
- Benefits: Enjoy employee discounts, health benefits, and a supportive work environment.
- Other info: Work in a dynamic team at the Holiday Inn Cambridge, close to the city centre.
- Why this job: Make a real impact by creating memorable experiences for guests in a beautiful hotel setting.
- Qualifications: Passion for hospitality and strong communication skills are essential.
The predicted salary is between 20000 - 25000 € per year.
Are you passionate about hospitality and enjoy helping people feel welcome and at ease? We are looking for an enthusiastic and friendly Hotel Receptionist to join our Front Office team. As the first point of contact for our guests, you will play a key role in shaping how they feel from the moment they arrive. Through a warm welcome, a smooth check‑in process and attentive support throughout their stay, you will help create positive, memorable guest experiences. You will confidently handle guest enquiries, manage reservations and incoming calls, and share helpful information about the hotel and local area. Your calm approach, attention to detail and positive attitude will help guests feel looked after and reassured, even in a fast‑paced environment. This is a role where human connection really matters — making guests feel comfortable, informed and valued at every interaction.
Responsibilities
- Welcome guests warmly and professionally, ensuring a smooth and friendly check‑in and check‑out experience
- Support guests throughout their stay by responding to queries and requests with care and efficiency
- Handle incoming phone calls, emails and reservations accurately and confidently
- Provide clear information about the hotel, its facilities and the local area
- Use the hotel reservation system accurately, maintaining up‑to‑date guest information
- Work closely with colleagues across the hotel to support a seamless guest experience
- Communicate clearly and positively, both face‑to‑face and in writing
- Stay calm, organised and focused in a busy, guest‑facing environment
- Have good computer skills and enjoy working with systems and processes
- Pay close attention to detail and value accuracy
- Bring a positive, professional attitude and enjoy being part of a supportive team
- Be passionate about hospitality and deliver genuinely caring guest experiences
Hotel Location
The Holiday Inn Cambridge is perfectly situated by a serene lake in Impington, offering guests a peaceful retreat amidst rolling countryside while still being conveniently close to the heart of Cambridge. Just 2 miles from central Cambridge's colleges, shops, museums and theatres, the hotel features 100 luxurious bedrooms and a variety of dining options, including the Junction Restaurant and Bar, and the lobby lounge.
About the Hotel Group
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Benefits
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio
- Access to the IHG Employee Room Benefit Programme across their global portfolio (T&Cs apply)
- Access to a 24/7 Employee Assistance Programme
- Refer a friend scheme from £500 to £1000 per referral
- Hospital Plan
- Online Health Portal
- Eye Care
- Employee Discount Schemes – 100’s of discounts, ranging from groceries, fashion, travel, utilities, days out and even holidays
- Pension Scheme
- Free meals on duty
- Cycle‑to‑Work scheme: Our Cycle2Work schemes from Halfords help all our employees save money and keep fit
Receptionist - Cambridge in Newtown employer: LGH - Holiday Inn
At LGH Hotels Management, we pride ourselves on fostering a vibrant and supportive work culture that values each team member's contribution. As a Hotel Receptionist at the Holiday Inn Cambridge, you will enjoy a range of benefits including employee discounts, access to health programmes, and opportunities for personal growth within our expanding portfolio of hotels. Located by a serene lake yet close to the bustling heart of Cambridge, this role offers a unique chance to create memorable experiences for guests while being part of a dedicated team in a thriving hospitality environment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Cambridge in Newtown
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the facilities, local attractions, and any special offers. This way, when you chat with guests, you can provide them with all the info they need to feel right at home.
✨Tip Number 2
Practice your warm welcome! A friendly smile and a genuine greeting can set the tone for a guest's entire stay. Role-play with friends or family to nail that first impression.
✨Tip Number 3
Stay calm under pressure! The reception area can get busy, so practice staying organised and focused. Use tools like to-do lists or digital reminders to keep track of tasks and ensure nothing slips through the cracks.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to show your enthusiasm for the role and connect with us directly. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Receptionist - Cambridge in Newtown
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for hospitality shine through! Share experiences where you've made someone feel welcome or gone the extra mile to help a guest. We want to see that you genuinely care about creating memorable experiences.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that highlights your skills and experiences without unnecessary fluff. Remember, clarity is key!
Tailor Your Application:Make sure to customise your application for the Receptionist role at our hotel. Highlight relevant skills like handling enquiries, managing reservations, and your ability to stay calm under pressure. We love seeing how you fit into our team!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, it helps us keep everything organised!
How to prepare for a job interview at LGH - Holiday Inn
✨Know the Hotel Inside Out
Before your interview, take some time to research the Holiday Inn Cambridge and its offerings. Familiarise yourself with the hotel’s facilities, local attractions, and any recent news. This will not only show your enthusiasm for the role but also help you answer questions confidently.
✨Practice Your Warm Welcome
As a receptionist, your first impression is crucial. Practice how you would greet guests warmly and professionally. You might even want to role-play with a friend to get comfortable with your delivery. Remember, a friendly smile and a welcoming tone can set the right mood!
✨Showcase Your Problem-Solving Skills
Think of examples from your past experiences where you successfully handled guest queries or resolved issues. Be ready to share these stories during the interview, as they demonstrate your ability to stay calm and organised in a busy environment, which is key for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or what a typical day looks like. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
