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- Tasks: Ensure smooth hotel operations during the night, managing guest requests and safety.
- Company: Join a reputable hotel with a focus on guest satisfaction and team support.
- Benefits: Enjoy employee discounts, wellness support, free meals, and flexible working hours.
- Why this job: Be part of a dynamic team, making guests feel welcome and safe at night.
- Qualifications: Previous hotel experience and excellent customer service skills are essential.
- Other info: Flexible shifts with opportunities for personal growth and development.
The predicted salary is between 1200 - 1800 £ per month.
Are you reliable and responsible? We are looking for a Night Team Member to ensure our hotel runs smoothly during the night shift.
Responsibilities
- Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
- Safety First: Maintain security and safety procedures throughout the night.
- Security Checks: Perform regular security checks to keep our hotel safe.
- Support Staff: Provide general support to hotel staff during the night shift.
- Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
- Room Setup: Set up meeting rooms and other areas as needed.
- Food & Beverage Service: Serve food and beverages to guests when required.
- Check-In/Out: Handle guest check-ins and check-outs as needed.
- Emergency Response: Manage any emergency situations that occur.
- Reporting: Prepare reports for senior management as required.
Qualifications
- Previous experience working in a hotel or similar environment, preferably in a night team member role.
- Excellent customer service skills and a friendly, professional demeanor.
- Strong communication and interpersonal skills.
- A good understanding of safety and security procedures.
- The ability to remain calm and composed in high-pressure situations.
- A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
- Good organizational skills and attention to detail.
Benefits
- Employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care.
- Free legal & money advice.
- Counseling sessions.
- Hospital & death benefit plans.
- Cycle to work scheme.
- Wellbeing tips and support fitness videos.
- Recipe ideas.
- Advice on keeping active and healthy living.
- Wellbeing podcasts and TV.
- Breathing exercises.
- 24/7 advice and support line.
- Team reward & recognition.
- Free meals on duty.
- Free parking.
Nights Team Member - Cambridge in Newtown employer: LGH - Holiday Inn
Contact Detail:
LGH - Holiday Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Team Member - Cambridge in Newtown
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hotel industry. A personal recommendation can go a long way in landing that Night Team Member role.
✨Tip Number 2
Be ready for the interview! Brush up on your customer service skills and be prepared to discuss how you’d handle various situations, especially during those high-pressure moments. Show us you can keep calm and collected!
✨Tip Number 3
Don’t forget to showcase your flexibility! Highlight your willingness to work evenings and weekends, as this is key for a Night Team Member. We love candidates who are adaptable and ready to jump in when needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings there, so keep checking back for new opportunities!
We think you need these skills to ace Nights Team Member - Cambridge in Newtown
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous experience in hotels or similar roles. We want to see how your background makes you a great fit for the Night Team Member position!
Be Personable: Since you'll be dealing with guests, it's crucial to showcase your customer service skills. Use friendly language and share examples of how you've made guests feel welcome in the past.
Stay Calm Under Pressure: We know nights can get hectic! Mention any experiences where you’ve had to stay composed during challenging situations. This will show us you’re ready for anything that comes your way.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us.
How to prepare for a job interview at LGH - Holiday Inn
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Night Team Member. Familiarise yourself with guest services, safety procedures, and the importance of maintaining security during the night shift. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves managing guest requests, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to ensure a pleasant experience for guests. This will demonstrate your ability to handle the demands of the job.
✨Stay Calm Under Pressure
The night shift can bring unexpected challenges, so it's crucial to convey your ability to remain calm and composed in high-pressure situations. Prepare a few anecdotes that highlight your problem-solving skills and how you managed emergencies or difficult situations effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical night shift looks like, or how the hotel supports its staff. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
