At a Glance
- Tasks: Lead hotel operations, inspire teams, and create exceptional guest experiences.
- Company: Join LGH Hotels Management, a leader in the hospitality industry.
- Benefits: Enjoy employee discounts, wellbeing support, free meals, and more.
- Other info: Dynamic environment with opportunities for career growth in hospitality.
- Why this job: Be the heartbeat of a vibrant hotel in the heart of London.
- Qualifications: Experience in hotel operations and a passion for people leadership.
The predicted salary is between 31500 - 38500 £ per year.
Operations Manager - London Operations Manager Holiday Inn London - Regent's Park Check out the hotel on our virtual tour!
Lead the Operation. Inspire the Team. Create Exceptional Guest Experiences.
Hotels are about people.
Guests remember how they felt, teams thrive when they feel valued, and great operations happen when leaders create an environment where everyone can perform at their best.
We're looking for a Hotel Operations Manager to take ownership of the day-to-day operation of a busy, high-volume hotel.
This is an opportunity for an experienced hospitality leader who enjoys building strong teams, driving commercial performance, and ensuring every guest experience is delivered with consistency, care, and excellence.
You'll be the heartbeat of the hotel operation, bringing together departments, developing talent, solving challenges, and creating an environment where both guests and colleagues can succeed.
- What You'll Be Doing
- Leading the day-to-day operation of the hotel to ensure exceptional guest satisfaction.
- Supporting, coaching and developing departmental leaders and their teams.
- Driving operational standards across all guest-facing areas.
- Managing service delivery, guest feedback, and continuous improvement initiatives.
- Collaborating with commercial teams to maximise revenue opportunities.
- Ensuring labour, payroll and operational costs are effectively controlled.
- Creating a positive and engaging culture where colleagues can perform at their best.
- Acting as a visible and approachable leader for guests and team members alike.
- Supporting the General Manager in delivering business goals and operational excellence.
Benefits
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
- What You Will Bring
We're looking for a leader who combines commercial awareness with a genuine passion for people.
You'll have
- Previous experience in a Hotel Operations Manager, Deputy General Manager, Hotel Manager or senior operational leadership role.
- A strong Front Office background, with a detailed understanding of the guest journey and service delivery.
- Experience working within a high-volume hotel environment, managing multiple departments and balancing competing priorities.
- A proven ability to lead, motivate and develop diverse hospitality teams.
- Strong commercial awareness with experience managing budgets, labour costs and operational performance.
- Confidence in making decisions in a fast-paced environment while maintaining exceptional guest standards.
- Excellent communication and stakeholder management skills.
- A hands-on leadership style, leading by example and supporting teams when it matters most.
- Hotel
Discover the vibrant heart of London at the Holiday Inn London - Regent's Park Hotel!
Perfectly positioned just minutes from Great Portland Street and Regent's Park Tube stations, our hotel offers seamless access to the city's top attractions.
Located near the A501 and only a 45-minute drive from Heathrow Airport, getting here is a breeze.
Step outside and find yourself immersed in the lush greenery of Regent's Park or the bustling energy of Oxford Street's shopping paradise, both within walking distance.
Family fun awaits at nearby hotspots like Madame Tussauds, the Sherlock Holmes Museum, and London Zoo.
For culture enthusiasts, the British Museum, less than a mile away, invites you to uncover ancient treasures and explore global cultures.
The British Library, with its diverse exhibitions, is also just a short stroll away.
The excitement doesn't end there!
Theater lovers can reach the dazzling West End in just a 15-minute walk, where world-class shows await.
And don't miss the vibrant bars and restaurants of Soho, perfect for a night out on the town.
About us
Looking for an exciting career in the hospitality industry?
Look no further than LGH Hotels Management!
With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality.
Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Operations Manager - London employer: LGH - Holiday Inn
At LGH - Holiday Inn in Greater London, we pride ourselves on being an excellent employer by fostering a supportive work culture that values teamwork and attention to detail. Our employees benefit from competitive discounts, well-being support programs, and ample opportunities for personal and professional growth, making it a rewarding place to build a career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like LGH - Holiday Inn. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to LGH - Holiday Inn
Don't be shy about reaching out to LGH - Holiday Inn directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager - London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about LGH - Holiday Inn and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at LGH - Holiday Inn
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
