At a Glance
- Tasks: Create memorable experiences for guests through warm welcomes and seamless service.
- Company: Join LGH Hotels Management, a leader in the hospitality industry.
- Benefits: Enjoy employee discounts, free meals, and wellness support.
- Other info: Flexible hours and opportunities for growth in a dynamic team.
- Why this job: Be the heartbeat of guest experiences in a vibrant hotel setting.
- Qualifications: A friendly attitude and a passion for hospitality are key.
The predicted salary is between 20000 - 25000 £ per year.
- Guest Experience Executive - West Drayton
- Guest Experience Executive
- Holiday Inn London - Heathrow M4, jct.4
Holiday Inn London Heathrow M4J4 is set to make an exciting return in September 2026.
Following an extensive transformation, the hotel will reopen as a vibrant, contemporary destination for business travellers, holidaymakers, airline crews, conferences, and local guests alike
Guest Experience Champion
Be the reason guests feel welcome, calm, and cared for.
At LGH, we believe great hospitality is about how people feel.
As a Guest Experience Champion, you'll be the heartbeat of the guest journey-blending front office care with retail confidence and barista flair to create effortless, memorable stays from lobby to latte.
Our contemporary lobby is designed for a smooth, flexible experience, combining mobile check-in, digital keys and self-service kiosks with a dedicated reception area for more complex needs (crew, groups, delayed flights).
The wider space includes a Starbucks offering, a retail shop and relaxed lounge areas-a welcoming hub where guests can work, unwind and socialise.
What you'll do
- Champion seamless arrivals: Support mobile check-in and kiosks, troubleshoot calmly, keep the lobby flowing.
- Lead at reception: Deliver warm welcomes, smooth departures, and fast, empathetic issue resolution.
- Bring Starbucks energy: Prepare great-quality drinks with pace, personality and brand standards.
- Run a vibrant shop floor: Keep displays inviting, shelves stocked, support self-checkout and highlight offers.
- Turn moments into memories: Anticipate needs, personalise interactions, recover service with grace.
- Be the local knowledge hub: Share transport tips, hotspots and mini itineraries to match each guest's vibe.
- Keep standards high: Maintain cleanliness, food safety, and health & safety across reception, caf and retail zones.
- Work as one team: Coordinate with housekeeping, maintenance and F&B to keep the experience seamless.
- Own feedback loops: Encourage reviews, capture insights and help improve the guest journey.
- You may also support other hotel areas when needed - teamwork is part of the role.
Benefits
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
- What you'll bring
- A natural host mindset: warmth, patience and genuine curiosity about people
- Calm under pressure during peak check-in and morning coffee rushes
- Clear, friendly communication and a solution-focused approach
- Great attention to detail (from key cards to coffee presentation)
- Confidence with tech: apps, kiosks and digital payments
- Retail instincts: presentation, stock rotation and subtle upselling
- Flexibility for a rotating schedule (early starts, evenings, weekends, holidays)
- Front desk, barista or retail experience is a bonus - attitude and care come first.
- Hotel
Perfectly positioned moments from Heathrow Airport and with excellent links into Central London, Holiday Inn London Heathrow M4J4 is set to make an exciting return in September 2026.
Following an extensive transformation, the hotel will reopen as a vibrant, contemporary destination for business travellers, holidaymakers, airline crews, conferences, and local guests alike.
With stylish guest rooms, versatile meeting and event spaces, welcoming food and beverage venues, and the trusted Holiday Inn brand behind it, the hotel is poised to become one of Heathrow's leading hospitality destinations.
More than just a hotel, this is a relaunch with ambition-creating memorable guest experiences while building a team culture centred on collaboration, development, and pride in delivering exceptional hospitality.
About us
Looking for an exciting career in the hospitality industry?
Look no further than LGH Hotels Management!
With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality.
Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Guest Experience Executive - West Drayton in London employer: LGH - Holiday Inn
At LGH - Holiday Inn in Greater London, we pride ourselves on being an excellent employer by fostering a supportive work culture that values teamwork and attention to detail. Our employees benefit from competitive discounts, well-being support programs, and ample opportunities for personal and professional growth, making it a rewarding place to build a career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Executive - West Drayton in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like LGH - Holiday Inn. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to LGH - Holiday Inn
Don't be shy about reaching out to LGH - Holiday Inn directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience Executive - West Drayton in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about LGH - Holiday Inn and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at LGH - Holiday Inn
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
