At a Glance
- Tasks: Support daily operations and lead a motivated leisure team to enhance member experiences.
- Company: Join the vibrant team at Holiday Inn Cambridge, part of LGH Hotels Management.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and career progression opportunities.
- Other info: Dynamic role in a tranquil hotel setting, perfect for aspiring leaders in leisure and hospitality.
- Why this job: Make a real impact in hospitality while developing your management skills in a supportive environment.
- Qualifications: People-focused with strong communication skills and a passion for creating positive experiences.
We are looking for a motivated, people centred Leisure Club Assistant Manager to support the smooth day to day running of our leisure club. Working closely with the Leisure Club Manager, you'll help create an environment where both members and team members feel supported, motivated and valued.
What You'll Be Responsible For:
- Supporting the Leisure Club Manager with the daily operations of the leisure club
- Leading, motivating and supporting the leisure team to help them feel confident, engaged and clear in their roles
- Ensuring the club, its facilities and equipment are well maintained, safe and presentable at all times
- Creating positive member experiences through warm, professional and responsive customer service
- Handling member queries, concerns or complaints calmly and constructively
- Supporting the development and delivery of marketing and promotional activities to attract and retain members
- Managing staff rotas to ensure appropriate cover and a balanced workload
- Organising and contributing to regular team meetings to share updates, reinforce standards and encourage open communication
- Ensuring full compliance with health and safety procedures, safeguarding the wellbeing of members and colleagues
- Assisting with the recruitment, onboarding and training of new team members
- Providing regular feedback and performance updates to the Leisure Club Manager, including member insights and operational observations
Benefits:
- Employee discounts on bedroom rates across the LGH hotel portfolio
- Access to the IHG employee room benefit programme across their global portfolio (T&Cs apply)
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Who This Role Is For:
- Enjoys supporting and developing others rather than simply managing tasks
- Understands that motivated teams deliver the best member experiences
- Is confident communicating with a wide range of people and adapting their approach to different situations
- Remains calm, organised and solutions focused, even when the club is busy
- Takes pride in creating a well run, welcoming and safe environment
- Is proactive and observant, noticing what's working well and what could be improved
- Enjoys balancing operational responsibilities with people leadership
- Is looking to progress their management career within a leisure or hospitality environment
The Holiday Inn Cambridge is perfectly situated by a serene lake in Impington, offering guests a peaceful retreat amidst rolling countryside while still being conveniently close to the heart of Cambridge. Just 2 miles from central Cambridge's colleges, shops, museums, and theatres, the hotel features 100 luxurious bedrooms and a variety of dining options, including the Junction Restaurant and Bar, and the lobby lounge. The hotel's Academy conference centre boasts 10 meeting rooms, making it an ideal location for corporate events. Additionally, the extensive health and fitness club ensures guests can maintain their fitness routine during their stay.
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Leisure Club Assistant Manager - Cambridge employer: LGH - Holiday Inn
At LGH - Holiday Inn in Greater London, we pride ourselves on being an excellent employer by fostering a supportive work culture that values teamwork and attention to detail. Our employees benefit from competitive discounts, well-being support programs, and ample opportunities for personal and professional growth, making it a rewarding place to build a career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Club Assistant Manager - Cambridge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like LGH - Holiday Inn. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to LGH - Holiday Inn
Don't be shy about reaching out to LGH - Holiday Inn directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about LGH - Holiday Inn and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at LGH - Holiday Inn
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
