Hospitality Service Manager - Edinburgh

The Opportunity

Working in close partnership with an experienced General Manager, the Hospitality Service Manager plays a pivotal role in overseeing the day to day hotel operation and ensuring consistently high standards across the business.

This is a truly hands on role, offering the opportunity to work across all operational departments, applying your knowledge, building experience and gaining a deep, well rounded understanding of how the hotel functions as a whole. Youll help create an environment where teams feel supported, confident and motivated to deliver exceptional guest experiences every day.

What Youll Be Responsible For

• Supporting the General Manager in overseeing all hotel operations
• Working hands on across departments to ensure smooth, efficient and guest focused service delivery
• Leading, guiding and motivating a team of Hospitality Service Experts who are passionate about service
• Creating clarity, structure and direction, ensuring teams feel confident in what great looks like
• Taking ownership of team engagement, training and ongoing development
• Leading by example to uphold high standards across all areas of the property
• Helping to create a positive, well organised culture where guests and colleagues feel valued

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal money advice
• Counseling sessions
• Hospital death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward recognition
• Free meals on duty
• Free parking

Who This Role Is For

This role is an excellent opportunity for someone who:

• Is an established Head of Department ready to take their first step into a broader management role
• Enjoys being hands on and visible, leading from the front rather than behind the scenes
• Is a natural people person who gains satisfaction from helping others grow and succeed
• Thrives in environments where learning, variety and development are encouraged
• Wants exposure to all areas of hotel operations to build confidence and capability
• Is motivated by responsibility, trust and the chance to make a real impact
• Understands that great leadership starts with connection, clarity and care

If youre passionate about hospitality, eager to broaden your leadership skills and motivated by creating outstanding guest experiences through strong, supported teams, this role offers development, challenge and a clear step forward in your career.

Hotel

The Holiday Inn Edinburgh is perfectly situated between Edinburgh Airport and the city centre, making it an ideal base for exploring all the attractions and sights that Edinburgh has to offer. Our Academy Conference Centre, located on the 5th floor with panoramic views of the Pentland Hills, features 14 meeting rooms and can accommodate up to 120 guests.

The hotel offers 303 bedrooms, including Executive and Family rooms. Guests can enjoy a variety of dining options, including the excellent Traders Restaurant, a café, and a relaxing bar. Additionally, we provide a fully equipped gymnasium, swimming pool, sauna, and spa to help you relax and unwind.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.