At a Glance
- Tasks: Create memorable experiences for guests through warm welcomes and personalised service.
- Company: Exciting hotel reopening in 2026, focused on vibrant guest experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in hospitality.
- Other info: Join a dynamic team in a contemporary setting with a Starbucks and lounge areas.
- Why this job: Be the heartbeat of guest journeys and make a real impact on their stays.
- Qualifications: Passion for hospitality and excellent communication skills.
The predicted salary is between 22000 - 28000 £ per year.
Guest Experience Executive - West Drayton Guest Experience Executive Holiday Inn London - Heathrow M4, jct.4 Holiday Inn London Heathrow M4J4 is set to make an exciting return in September 2026.
Following an extensive transformation, the hotel will reopen as a vibrant, contemporary destination for business travellers, holidaymakers, airline crews, conferences, and local guests alike Guest Experience Champion Be the reason guests feel welcome, calm, and cared for.
At LGH, we believe great hospitality is about how people feel.
As a Guest Experience Champion, you'll be the heartbeat of the guest journey-blending front office care with retail confidence and barista flair to create effortless, memorable stays from lobby to latte.
Our contemporary lobby is designed for a smooth, flexible experience, combining mobile check-in, digital keys and self-service kiosks with a dedicated reception area for more complex needs (crew, groups, delayed flights).
The wider space includes a Starbucks offering, a retail shop and relaxed lounge areas-a welcoming hub where guests can work, unwind and socialise.
What you'll do Champion seamless arrivals: Support mobile check-in and kiosks, troubleshoot calmly, keep the lobby flowing.
Lead at reception: Deliver warm welcomes, smooth departures, and fast, empathetic issue resolution.
Bring Starbucks energy: Prepare great-quality drinks with pace, personality and brand standards.
Run a vibrant shop floor: Keep displays inviting, shelves stocked, support self-checkout and highlight offers.
Turn moments into memories: Anticipate needs, personalise interactions, recover service with grace.
Be the local knowledge hub: Share transport tips, hotspots and mini itineraries to match each guest's vibe.
Keep standards high: Maintain cleanliness, food safety, and health
Guest Experience Executive - West Drayton employer: LGH - Holiday Inn
At LGH - Holiday Inn in Greater London, we pride ourselves on being an excellent employer by fostering a supportive work culture that values teamwork and attention to detail. Our employees benefit from competitive discounts, well-being support programs, and ample opportunities for personal and professional growth, making it a rewarding place to build a career in hospitality.
