At a Glance
- Tasks: Create memorable guest experiences from check-in to check-out while supporting food and beverage services.
- Company: Join the friendly team at Holiday Inn Express Doncaster, a top-rated hospitality employer.
- Benefits: Enjoy discounted hotel stays, flexible hours, and excellent career development opportunities.
- Other info: Work in a supportive environment with social events and wellness initiatives throughout the year.
- Why this job: Be part of a vibrant team where no two days are the same and every guest matters.
- Qualifications: A positive attitude and passion for customer service; training provided for all skill levels.
The predicted salary is between 24750 - 30250 £ per year.
Front Office Team Member - Doncaster At RBH we believe our people are our biggest assets and understand the value in putting them first.
Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality .
We are passionate about the industry and always on the lookout for new talent to join us on our journey.
OUR HOTEL Located close to Doncaster town centre and key transport links, Holiday Inn Express Doncaster offers a warm welcome, comfortable accommodation and excellent service for both business and leisure travellers.
With modern guest rooms, a vibrant lounge and bar area and our complimentary Express Start Breakfast, we pride ourselves on delivering great experiences for every guest.
This is an exciting opportunity to join a friendly and supportive team where no two days are ever the same.
BRAND DESCRIPTION Holiday Inn Express is one of the world's most recognised hotel brands, known for providing simple, smart and hassle-free stays.
Guests can expect comfortable rooms, free breakfast, great value and genuine hospitality.
As part of IHG Hotels & Resorts, Holiday Inn Express offers colleagues the opportunity to work within a trusted global brand while developing their careers in hospitality.
A DAY IN THE LIFE OF A FRONT OFFICE TEAM MEMBER (32 HOURS) As a Front Office Team Member, you will be at the heart of the guest experience, creating memorable stays from check-in to check-out.
This is a varied role that combines front office duties with food and beverage responsibilities, working in the kitchen and supporting our breakfast and evening service operations to ensure guests receive exceptional service throughout their stay.
What you'll be doing Welcoming guests with a friendly and professional attitude.
Managing check-ins and check-outs efficiently and accurately.
Handling guest enquiries, requests and complaints, ensuring they are resolved promptly.
Processing reservations and ensuring guest information is correctly recorded.
Answering telephone calls and responding to emails professionally.
Preparing and maintaining the front desk area to brand standards.
Supporting the delivery of our Express Start Breakfast service.
Assisting with food preparation and service during breakfast and evening food operations.
Working within the kitchen to prepare, present and serve food safely and efficiently.
Maintaining high standards of cleanliness and food safety throughout all food and beverage areas.
Replenishing breakfast and dinner service items as required.
Working collaboratively with all hotel departments to deliver an exceptional guest experience.
Following all health & safety, food hygiene and company procedures.
Supporting colleagues across the hotel during busy periods.
WHAT WE NEED FROM YOU A positive, friendly and enthusiastic personality.
Previous customer service or hospitality experience would be advantageous, although full training will be provided.
Excellent communication and interpersonal skills.
A genuine passion for delivering outstanding guest service.
The ability to work independently and as part of a team.
Confidence using computer systems and technology.
Good organisational skills and attention to detail.
A flexible approach to working shifts, including weekends and bank holidays.
A willingness to work across Front Office, Breakfast, Kitchen and Evening Food Service operations.
Food Hygiene knowledge is desirable but not essential.
OUR BENEFITS You will have access to a benefits package we believe truly works for our people: Discounted hotel room rates for you and your friends & family An additional day's leave for your birthday Enhanced maternity, adoption & shared parental leave Course sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn 250 per referral, up to 5 referrals) Flexible working arrangements Wagestream - choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events throughout the year Free meals on duty Excellent career development opportunities And much, much more EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
If at any point throughout our process you require reasonable adjustments, please contact
We run background checks on all new hires in this position.41bf1e1f-b16b-4260-a40a-17c77a06fd15
Front Office Team Member - Doncaster employer: LGH - Holiday Inn
At LGH - Holiday Inn London Heathrow M4J4, we pride ourselves on fostering a vibrant and inclusive work culture that values teamwork and exceptional guest hospitality. Our employees enjoy competitive benefits, ongoing training opportunities, and the chance to be part of an exciting hotel reopening near one of the world's busiest airports, making it a unique place to grow your career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Team Member - Doncaster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like LGH - Holiday Inn. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to LGH - Holiday Inn
Don't be shy about reaching out to LGH - Holiday Inn directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Team Member - Doncaster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about LGH - Holiday Inn and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at LGH - Holiday Inn
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
