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For Companies At a Glance
- Tasks: Join us as a Front Office Team Member, delivering exceptional service and managing guest experiences.
- Company: LGH Hotels Management operates 42 hotels across the UK, including Holiday Inn and Crowne Plaza.
- Benefits: Enjoy employee discounts, free meals, wellness support, and flexible working hours.
- Why this job: Be the first impression for guests in a dynamic environment with growth opportunities.
- Qualifications: Customer-facing experience, strong communication skills, and a friendly personality are essential.
- Other info: Located near UWE Bristol, our hotel features a gym, pool, and beautiful landscaped grounds.
If you are fully available, flexible and want to work 24h per week in Front Office Team - maybe we are looking for you!
The Opportunity
Are you a highly motivated, customer-focused individual ready to make a difference? We are looking for someone like you to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you'll play a crucial role in creating memorable and seamless guest experiences.
What You'll Do:
- Deliver Exceptional Service: Provide outstanding customer service to all guests, including check-in, check-out, and responding to inquiries.
- Handle Requests Efficiently: Address guest requests and concerns promptly, ensuring their satisfaction.
- Manage Communications: Answer phone calls and emails, take reservations, and manage guest information.
- Support Operations: Assist with administrative tasks such as billing, record-keeping, and report generation.
- Collaborate with Teams: Work closely with other hotel departments to ensure smooth operations and a seamless guest experience.
Why Join Us:
- Be the First Impression: As the first point of contact, you'll set the tone for our guests' entire stay.
- Dynamic Environment: Thrive in a fast-paced, supportive setting where your contributions are valued.
- Growth Opportunities: Be part of a team that encourages professional development and career growth.
Benefits
- Employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate
- Previous experience in a customer-facing role, ideally in a hotel or hospitality environment
- Strong communication and interpersonal skills, with a friendly and welcoming personality
- Ability to multitask and work in a fast-paced environment
- Familiarity with computer systems and software, including reservation and property management systems
- Flexible availability, including weekends and holidays
If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.
Contact Detail:
LGH - Holiday Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member - Bristol
✨Tip Number 1
Familiarise yourself with the Holiday Inn Bristol-Filton and its services. Understanding the hotel’s offerings, such as dining options and facilities, will help you engage confidently with guests and demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in previous roles. This will highlight your ability to manage guest requests efficiently and maintain a positive atmosphere.
✨Tip Number 3
Network with current or former employees of the hotel or similar establishments. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Be prepared to discuss your flexibility and availability during the interview. Since the role requires working weekends and holidays, demonstrating your willingness to adapt your schedule can set you apart from other candidates.
We think you need these skills to ace Front Office Team Member - Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any previous roles where you interacted with guests, as this is crucial for the Front Office Team Member position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create memorable guest experiences. Mention specific skills that align with the job description, such as communication and multitasking.
Highlight Flexibility: Since the role requires flexible availability, make sure to mention your willingness to work weekends and holidays. This shows your commitment and readiness to meet the hotel's needs.
Showcase Teamwork Skills: In your application, provide examples of how you've successfully collaborated with others in a team setting. This is important as the role involves working closely with different hotel departments.
How to prepare for a job interview at LGH - Holiday Inn
✨Showcase Your Customer Service Skills
As a Front Office Team Member, your ability to provide exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation effectively.
✨Demonstrate Flexibility and Adaptability
Highlight your flexibility in working hours and your ability to adapt to a fast-paced environment. Share instances where you successfully managed multiple tasks or adjusted to sudden changes in a work setting.
✨Familiarise Yourself with the Hotel's Offerings
Before the interview, take a virtual tour of the Holiday Inn Bristol-Filton and learn about its amenities and services. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Prepare Questions for the Interviewers
Engage your interviewers by preparing thoughtful questions about the team dynamics, growth opportunities, and the hotel's approach to guest satisfaction. This shows your enthusiasm for the position and helps you assess if it's the right fit for you.
