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For Companies At a Glance
- Tasks: Be the first point of contact for guests, delivering exceptional service and managing requests.
- Company: Join LGH Hotels Management, a leading name in UK hospitality with 42 hotels nationwide.
- Benefits: Enjoy employee discounts, free meals, wellness support, and growth opportunities.
- Why this job: Thrive in a dynamic environment where your contributions matter and career growth is encouraged.
- Qualifications: Previous customer-facing experience, strong communication skills, and a friendly personality are essential.
- Other info: Flexible availability, including weekends and holidays, is required.
The predicted salary is between 20000 - 30000 £ per year.
Front Office Team Member – Brentwood
Front Office Team Member Holiday Inn Brentwood M25, Jct.28 Check out the hotel on our virtual tour!
The Opportunity
Are you a highly motivated, customer-focused individual ready to make a difference? We\’re looking for someone like you to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you\’ll play a crucial role in creating memorable and seamless guest experiences.
What You\’ll Do:
- Deliver Exceptional Service: Provide outstanding customer service to all guests, including check-in, check-out, and responding to inquiries.
- Handle Requests Efficiently: Address guest requests and concerns promptly, ensuring their satisfaction.
- Manage Communications: Answer phone calls and emails, take reservations, and manage guest information.
- Support Operations: Assist with administrative tasks such as billing, record-keeping, and report generation.
- Collaborate with Teams: Work closely with other hotel departments to ensure smooth operations and a seamless guest experience.
Why Join Us:
- Be the First Impression: As the first point of contact, you\’ll set the tone for our guests\’ entire stay.
- Dynamic Environment: Thrive in a fast-paced, supportive setting where your contributions are valued.
- Growth Opportunities: Be part of a team that encourages professional development and career growth.
Benefits
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts – ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate
- Previous experience in a customer-facing role, ideally in a hotel or hospitality environment
- Strong communication and interpersonal skills, with a friendly and welcoming personality
- Ability to multitask and work in a fast-paced environment
- Familiarity with computer systems and software, including reservation and property management systems
- Flexible availability, including weekends and holidays
If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.
Hotel
With 149 luxurious bedrooms, guests can choose from a variety of dining options, including the newly refurbished lobby lounge, which offers all-day dining, and the exquisite Italian cuisine at \’Marcos.\’ The hotel also provides 24-hour room service and a well-equipped fitness club for guests to maintain their fitness routine.
Marco\’s Italian also features a stylish and inviting atmosphere, perfect for both casual dining and special occasions. The restaurant\’s ambiance, combined with its exceptional food and service, ensures a memorable dining experience for all guests
We take pride in offering a memorable experience for our guests. Our dedication to providing exceptional service ensures that all our guests leave feeling satisfied and content
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
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Front Office Team Member - Brentwood employer: LGH - Holiday Inn
Contact Detail:
LGH - Holiday Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member - Brentwood
✨Tip Number 1
Familiarise yourself with the hotel and its services before your interview. Knowing details about the hotel’s amenities, dining options, and guest services will show your genuine interest and help you stand out as a candidate.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Front Office Team Member. This will prepare you to demonstrate your ability to handle guest inquiries and requests effectively during the interview.
✨Tip Number 3
Network with current or former employees of the hotel. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and responses during the application process.
✨Tip Number 4
Showcase your flexibility and willingness to work varied shifts, including weekends and holidays. Highlighting your availability can make you a more attractive candidate for this role, as the hospitality industry often requires adaptable team members.
We think you need these skills to ace Front Office Team Member - Brentwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any previous roles where you interacted with guests, handled inquiries, or managed reservations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create memorable guest experiences. Mention specific skills that align with the job description, such as communication and multitasking.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Front Office Team Member role, such as strong interpersonal skills, familiarity with computer systems, and the ability to work in a fast-paced environment.
Show Enthusiasm: Express your enthusiasm for the role and the company in your application. Let them know why you want to join LGH Hotels Management and how you can contribute to their mission of providing exceptional service.
How to prepare for a job interview at LGH - Holiday Inn
✨Research the Hotel
Before your interview, take some time to research Holiday Inn Brentwood. Familiarise yourself with their services, amenities, and any recent news. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Front Office Team Member, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to handle the demands of the role.
✨Practice Common Interview Questions
Anticipate common interview questions related to hospitality and customer service. Questions like 'How would you handle an unhappy guest?' or 'What does excellent customer service mean to you?' are likely to come up. Practising your responses will help you feel more confident.
✨Dress Appropriately
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. This not only shows respect for the interviewers but also reflects the standards expected in a hotel environment.
