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For Companies At a Glance
- Tasks: Be the first point of contact for guests, delivering exceptional service and managing requests.
- Company: Join Holiday Inn Basildon, part of LGH Hotels Management, a leader in the hospitality industry.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and growth opportunities.
- Why this job: Create memorable guest experiences in a dynamic, supportive environment with career development.
- Qualifications: Customer-facing experience, strong communication skills, and ability to multitask in a fast-paced setting.
- Other info: Flexible availability required; ideal for those passionate about hospitality.
The predicted salary is between 20000 - 30000 £ per year.
The Opportunity
Are you a highly motivated, customer-focused individual ready to make a difference? We are looking for someone like you to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you'll play a crucial role in creating memorable and seamless guest experiences.
What You'll Do:
- Deliver Exceptional Service: Provide outstanding customer service to all guests, including check-in, check-out, and responding to inquiries.
- Handle Requests Efficiently: Address guest requests and concerns promptly, ensuring their satisfaction.
- Manage Communications: Answer phone calls and emails, take reservations, and manage guest information.
- Support Operations: Assist with administrative tasks such as billing, record-keeping, and report generation.
- Collaborate with Teams: Work closely with other hotel departments to ensure smooth operations and a seamless guest experience.
Why Join Us:
- Be the First Impression: As the first point of contact, you'll set the tone for our guests' entire stay.
- Dynamic Environment: Thrive in a fast-paced, supportive setting where your contributions are valued.
- Growth Opportunities: Be part of a team that encourages professional development and career growth.
Benefits
- Employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care.
- Free legal & money advice.
- Counseling sessions.
- Hospital & death benefit plans.
- Cycle to work scheme.
- Wellbeing tips and support fitness videos.
- Recipe ideas.
- Advice on keeping active and healthy living.
- Wellbeing podcasts and TV.
- Breathing exercises.
- 24/7 advice and support line.
- Team reward & recognition.
- Free meals on duty.
- Free parking.
Ideal Candidate
- Previous experience in a customer-facing role, ideally in a hotel or hospitality environment.
- Strong communication and interpersonal skills, with a friendly and welcoming personality.
- Ability to multitask and work in a fast-paced environment.
- Familiarity with computer systems and software, including reservation and property management systems.
- Flexible availability, including weekends and holidays.
If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.
The Holiday Inn Basildon is an exceptional hotel located opposite Festival Park, providing a perfect setting for conferences, meetings, weddings, events, and leisure guests. With 148 comfortable bedrooms available, guests can enjoy a delightful stay. The hotel offers a range of dining options to cater to all tastes. We are committed to ensuring that all our guests have a memorable experience during their stay with us, and we strive to provide the highest levels of service and hospitality. The hotel features an open lobby, a conference centre, and a picturesque lakeside garden. It is conveniently located just a 10-minute drive from the M25 and close to Basildon station. Direct trains to Fenchurch Street station in London take only 35 minutes.
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Front Office Team Member - Basildon employer: LGH - Holiday Inn
Contact Detail:
LGH - Holiday Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member - Basildon
✨Tip Number 1
Familiarise yourself with the Holiday Inn Basildon and its services. Understanding the hotel's offerings and unique features will help you engage confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Front Office Team Member. This will prepare you to handle guest inquiries and requests effectively, showcasing your readiness for the position.
✨Tip Number 3
Network with current or former employees of Holiday Inn or similar hospitality environments. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours, including weekends and holidays. Highlighting your willingness to adapt to the hotel's needs can set you apart from other candidates.
We think you need these skills to ace Front Office Team Member - Basildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any previous roles where you interacted with guests, handled inquiries, or managed reservations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create memorable guest experiences. Mention specific skills that align with the job description, such as communication and multitasking.
Showcase Your Personality: Since this role requires a friendly and welcoming personality, let your character shine through in your application. Use a conversational tone and express your enthusiasm for joining the team at Holiday Inn Basildon.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at LGH - Holiday Inn
✨Showcase Your Customer Service Skills
As a Front Office Team Member, your ability to provide exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation effectively.
✨Familiarise Yourself with the Hotel
Before the interview, take a virtual tour of the Holiday Inn Basildon and learn about its amenities and services. This will not only show your interest in the role but also help you answer questions more confidently.
✨Demonstrate Your Multitasking Ability
The role requires handling multiple tasks simultaneously. Be ready to discuss how you manage your time and prioritise tasks in a busy environment, perhaps by sharing specific examples from previous jobs.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your enthusiasm for the position. Ask about team dynamics, training opportunities, or how success is measured in the role. This can also help you determine if the hotel is the right fit for you.
