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- Tasks: Lead and inspire the Front Office team to create unforgettable guest experiences.
- Company: Join the Holiday Inn Bristol - Filton, a vibrant hotel with a welcoming atmosphere.
- Benefits: Enjoy employee discounts, global room benefits, and a supportive work environment.
- Other info: Opportunity for career growth and collaboration with diverse hotel departments.
- Why this job: Shape guest experiences and develop your leadership skills in a dynamic setting.
- Qualifications: Experience in hospitality and strong people management skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for an experienced and motivated Front Office Manager to lead our Front Office team and shape the guest experience from check in to check out. This is a key leadership role where your presence, confidence and people skills will directly influence how guests feel and how well the team performs. Your leadership will set the tone. Through encouragement, clarity and trust, you will motivate the team to deliver consistently high standards while remaining responsive to each guest's individual needs. Working closely with other hotel departments, you will help create a seamless and reassuring guest journey, where people feel cared for at every stage of their stay.
Key Responsibilities
- Lead, motivate and support the Front Office team to deliver a warm, consistent and high quality guest experience
- Ensure all front desk operations - including check in, check out and billing - are completed accurately, efficiently and calmly
- Develop and maintain clear procedures that support smooth daily operations, including effective management of inventory and supplies
- Work collaboratively with other hotel departments to ensure a joined up, seamless experience for guests
- Review guest feedback and use it constructively to improve service and strengthen the guest journey
- Train, coach and develop team members, ensuring they feel confident, capable and supported in their roles
- Implement initiatives that support revenue growth and occupancy, while maintaining service quality and team wellbeing
Benefits
Our enviable employee discounts on bedroom rates across the LGH hotel portfolio. Access to the IHG Employee Room Benefit Programme across their global portfolio.
Front Office Manager - Bristol employer: LGH - Holiday Inn
Contact Detail:
LGH - Holiday Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager - Bristol
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the Front Office operations and the guest experience. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local hospitality events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various guest scenarios or team challenges. Show us your leadership skills and how you can motivate a team to deliver top-notch service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Front Office Manager - Bristol
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to customise your application for the Front Office Manager role. Highlight your relevant experience and skills that match the job description. We love seeing how your background aligns with our values and the guest experience we aim to create.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and achievements. Avoid fluff and focus on what makes you the perfect fit for leading our Front Office team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Holiday Inn Bristol - Filton!
How to prepare for a job interview at LGH - Holiday Inn
✨Know the Hotel Inside Out
Before your interview, take a virtual tour of the Holiday Inn Bristol - Filton and familiarise yourself with its layout, services, and unique features. This will not only show your genuine interest in the role but also help you answer questions about how you would enhance the guest experience.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved guest satisfaction. Be ready to discuss how you motivate and support your team, as this is crucial for the Front Office Manager role.
✨Understand Guest Feedback
Research common guest feedback for hotels similar to the Holiday Inn. Think about how you would use this feedback constructively to improve service. Being able to discuss specific strategies will demonstrate your proactive approach to enhancing the guest journey.
✨Collaborate and Communicate
Be prepared to talk about how you would work with other hotel departments to create a seamless guest experience. Highlight any past experiences where collaboration led to successful outcomes, showing that you value teamwork and communication.